There will be no visitation available at any Tennessee prison on Monday, August 21, 2017.
Offenders will not be scheduled to report to any Tennessee probation parole locations on Monday, August 21, 2017.

Offender Phone Account

If an individual wishes to deposit money to an offenders' phone account, they may do so by using the services offered through ConnectNetwork.

*Three CoreCivic prisons, Hardeman County Correctional Facility (HCCF), Trousdale Turner Correctional Center (TTCC) and Whiteville Correctional Facility (WCFA) use a different service.  For HCCF and WCFA, go to Inmate Calling Solutions, LLC or call 888-506-8407 or email customer@ICSolutions.com.  For TTCC, go to Praeses Correctional Services or call 800-333-8856.

What is ConnectNetwork?

ConnectNetwork is GTL’s authorized service for electronic payments, account management and enhanced services such as e-messaging/email.  ConnectNetwork can take payments using the ConnectNetwork.com website.  Visit ConnectNetwork.com to create an account and effectively manage your payments, create e-messages (where available) and keep track of your payments.  For most accounts, payments made using ConnectNetwork are processed nearly immediately, with all payments crediting within 2 business days.  ConnectNetwork.com allows you to create your AdvancePay prepaid telephone account, add correctional facilities to your account and add specific offenders to your account.  Once your account is created, you will have access to the full range of services that GTL offers for that facility and for funding services for particular offenders.  For more details, visit www.connectnetwork.com today to get started.

NEW RATES APPLIED - Effective March 17, 2016  (pdf)


AdvancePay® Prepaid Telephone Accounts:

To accept calls from an offender at this facility, we recommend you create an AdvancePay® prepaid telephone account.  Prepaid calling works by placing money on your phone number so that when your offender calls you the funds are deducted from the balance on your prepaid account.  Detailed account setup instructions are available here.

To set up or fund a prepaid account, you have four options:

Web - visit www.ConnectNetwork.com to create a prepaid telephone account, add funds to prepaid telephone accounts, view balances, and more. 

Phone - call 1-800-483-8314 to create or add funds to an AdvancePay® prepaid telephone account.

Western Union – Payments to your GTL AdvancePay® account may be made by visiting your local Western Union.

Mail – Payments made to your GTL AdvancePay® account may also be made by check or money order. Send payments to:  AdvancePay Service Department, PO Box 911722, Denver, Colorado 80291-1722


Offender Phone Accounts:

ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an offender’s PIN debit phone account. Once funds have been deposited, the deposit is credited to the offender and may be used to make phone calls to any allowed phone number. Detailed account setup instructions are available here.

To set up or fund an offender phone account visit www.ConnectNetwork.com, 24 hours a day, 7 days a week.

**Please note- fees may apply to all deposit methods.  Specific terms are provided when making a deposit.