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For State Employees

Titan is a change to the way DIDD does business.  It will also have an impact on almost everyone’s job, whether you have an administrative duty or are a direct support professional. Titan will be implemented in three phases.

Phase 1: Service Planning

The Service Planning phase is expected to be implemented in the first Spring 2014.  It will include intake, PAE, enrollment, ISP creation and provider management.  Titan, Phase 1, will include clients, providers, services and Individual Support Plans.  Because of Titan, certain processes will no longer be needed, such as the nightly polling process.

An added feature of Titan is an electronic ISP that will reduce paperwork and provide instant access to an ISP.  The electronic ISP will reduce the amount of time for approval or denial through a more efficient process.  The “wait list” will also be a part of Titan, eliminating the need to maintain spreadsheets in different locations across the state.

Phase 2: Service Tracking and Billing

The second phase of Titan will deal with Service Tracking and Billing and has an expected implementation date in the second quarter of 2014.  This phase will include entering claims for payment, sanctions and recoupments.  With the implementation of Titan, certain legacy systems will be replaced.  Don’t worry, Titan will pay the providers and send required reports to the providers and internal DIDD.

Phase 3: Protection from Harm
The Protection from Harm system is expected to be implemented in the third quarter of 2014.  It will include incident reporting, investigations and plans of correction.  Titan will include the Incident & Investigation (I&I) system, I&I report polling process, alert reporting process and required reports. 

How will TITAN impact my job?

Everyone will use Titan in a different way.  We will have a better idea of how specific jobs will use Titan as we continue to build the system.

Training will be provided on Titan in your region.  We are currently developing the training materials and schedules for the Service Planning phase.  Once developed, you can find training information on the Training (hyperlink) page of the Titan website.

If you have a question about Titan, you can check our Frequently Asked Questions page or email DIDD.Titan@tn.gov.


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