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For Providers

DIDD Providers will also use Titan to interact with the Department in a variety of ways.  Those changes will come as the three phases of Titan are implemented.

Phase 1: Service Planning

The Service Planning Phase is expected to be implemented in the Spring 2014.

  • Electronic Individual Support Plans (ISPs): One of the major enhancements in Titan will be the creation of an electronic ISP.  DIDD hopes to eliminate redundant information in the ISP by converting it to an electronic format and also to allow for reporting on information within the ISP.
    This will also allow for greater collaboration and input from the Providers throughout the service planning process.  Providers will have access to the ISP through the Titan web portal, or they can elect to continue receiving a printed copy of the ISP.
  • Electronic Service Requests and Authorizations:  Providers will now be able to submit requests for changes to an ISP electronically.  These requests will be routed to the ISC for review prior to submission to DIDD’s Plans Review staff.


Phase 2: Service Tracking and Billing

The Service Tracking and Billing Phase will be implemented in the Second Quarter of 2014.  Some aspects of this phase include:

  • Modified Billing Interface: Providers that utilize their own billing systems will be able to submit their claims information electronically, rather than having to manually enter their claims data. 
    In addition, DIDD will be moving away from the billing calendars currently in use.  Providers will be able to bill on the next day for services that have been provided.
    DIDD will also do away with the need for services to be linked by cost plans.  This will eliminate the issue of services being voided unnecessarily when there are retroactive changes applied.
  • Modified Billing Format: DIDD is working with TennCare to correct an issue with its detailed billing format in order to allow for summary reporting of the Providers’ Remittance Advice.  Our goal is to reduce the efforts currently required by Providers to reconcile their billing information.
  • Improved Reporting Capabilities: Titan will include a number of improved reporting features, in order to give Providers a more complete picture of their claims status.  Providers will have access to all of the transactional details for each claim, and can run reports for any time period.


Phase 3: Protection from Harm

DIDD will implement Protection from Harm in the Third Quarter of 2014.  It will include:

  • Real-Time Reporting: The Titan solution will feature a single integrated database, hosted within the State’s data center.  This will eliminate the need for polling of data, and allow for real-time reporting of information.
  • Electronic Reportable Incident Forms: Users will have access to submit incident reports electronically, increasing the efficiency of DIDD’s incident reporting process and providing quicker access to critical information.
  • Automated Incident Alert Notifications: When incidents are reported, Titan will rely on customized work flow routing to automatically generate incident alerts to the appropriate users based on the type of incident.  Providers will still be ultimately responsible to ensure that notifications occur within the required timeframes, but the system will also provide guidance and prompts to remind them of specific notification requirements, reducing the risk of mistakes and ensuring that notifications are made to the appropriate parties.
  • Systems Integration: Because Titan is a single integrated database solution, users with the appropriate level of security will be able to access all of a person’s information, including historical records, from one convenient location. In addition the Titan database will be a relational database that supports both a one to many and/or a many to one relationship between records.  This means that a single incident could be associated with multiple investigations, or multiple incidents could be associated with a single investigation.  Investigators will be able to see not only the information for the case they are currently assigned, but also any relevant or associated records that could affect the outcome of their case in real-time.


DIDD will offer training for providers on all phases of Titan.  Some of those training methods are in the process of being developed.  We will keep you updated on our progress here on our website.

We are also developing a Frequently Asked Questions Section for our Providers.  You can always email with questions or concerns.