Office of Civil Rights


The Tennessee Department of Intellectual and Developmental Disabilities Office of Civil Rights (OCR) is charged with ensuring departmental compliance with all civil rights laws and policies, investigating civil rights complaints filed with the division, providing technical assistance and ensuring overall awareness and understanding of departmental requirements under Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987, Section 504 of the Rehabilitation Act of 1973 and Subtitle A of Title II of the Americans with Disabilities Act.

The Office of Civil Rights is composed of a director and three Regional Title VI Compliance Coordinators. The Civil Rights Director is responsible for monitoring, coordinating and enforcing the division’s civil rights implementation plan and activities, conducting investigations of complaints filed with the division, working with the Deputy Commissioner of the Department of Intellectual and Developmental Disabilities to resolve findings of non-compliance. Regional Title VI Compliance Coordinators assist the director by conducting regional training, tracking and investigating civil rights complaints and collecting civil rights related statistical data.

Civil Rights Laws

Several federal and state civil rights laws protect persons with intellectual disabilities from discrimination on the basis of race, color, national origin, or disability. These laws apply to all Department of Intellectual and Developmental Disabilities staff and service providers. 

How to File a Discrimination Complaint

If you believe that you have been discriminated against because of your race, color, national origin, disability, age or sex by a DIDD service provider you may file a complaint with the Office of Civil Rights (OCR). You may file a complaint for yourself or for someone else. Complaints to the OCR should be filed in writing, either on paper or electronically. You can use OCR’s Title VI Complaint Form. If you do not use OCR’s form, your complaint should include the following information:

  • Your name, address and phone number
  • If you are filing a complaint for someone else, include that person’s name, address and telephone number
  • The name and address of the organization or person you believe discriminated against you
  • How, why and when you believe you (or the person on whose behalf you are filing the complaint) were discriminated against
  • Any other information that would help OCR understand your complaint

You must file your complaint within 30 days of the date when the discrimination happened.

You can file your complaint via email, mail or fax to DIDD Regional Title VI Compliance Coordinator in the region where the alleged discrimination took place. 

Central Office

Vickey Coleman, Ph.D.
Title VI Compliance Director


Regional Contact Information    

West Region

Janet Neihoff, RN
Program Director

(731) 423-5889

225 Dr. Martin Luther King Jr. Drive
Fourth Floor, Tower B
Jackson, TN  38301

Service Area:

  • Benton
  • Carroll
  • Chester
  • Crockett
  • Decatur
  • Dyer
  • Fayette
  • Gibson
  • Hardeman
  • Hardin
  • Haywood
  • Henderson
  • Henry
  • Lake
  • Lauderdale
  • McNairy
  • Madison
  • Obion
  • Shelby
  • Tipton
  • Weakley

Middle Region

Jessica Bruce​,
​Title VI Coordinator

(615) 231-5428

291 Stewarts Ferry Pike
Nashville, TN 37214


Service Area:

  • Bedford
  • Cannon
  • Cheatham
  • Clay
  • Coffee
  • Davidson
  • DeKalb
  • Dickson
  • Fentress
  • Franklin
  • Giles
  • Grundy
  • Hickman
  • Houston
  • Humphreys
  • Jackson
  • Lawrence
  • Lewis
  • Lincoln
  • Macon
  • Marshall
  • Putnam
  • Sumner
  • Stewart
  • Trousdale
  • Van Buren
  • Warren
  • Wayne
  • White
  • Williamson
  • Wilson

East Region

Janet Kinley,
Compliance Director

(423) 787-6757

East Regional Office - Greeneville 
P.O. Box 130
Afton TN 37616-0130

Service Area:

  • Anderson
  • Bledsoe
  • Blount
  • Bradley
  • Campbell
  • Claiborne
  • Carter
  • Cocke
  • Cumberland
  • Grainger
  • Greene
  • Hancock
  • Hamilton
  • Hamblen
  • Hawkins
  • Jefferson
  • Johnson
  • Knox
  • Loudon
  • Marion
  • McMinn
  • Meigs
  • Monroe
  • Morgan
  • Polk
  • Rhea
  • Roane
  • Scott
  • Sevier
  • Sullivan
  • Unicoi
  • Union
  • Washington.