How to Become a Provider

Information on the process, checklists, handbook and more. If you are interested in becoming a provider, start here.

Become A Provider

Provider Directory

The directory can now be found here.

Provider Directory


Established DIDD Provider: Adding Services/Regions
Forms & Tools

Family Model Residential Supports

Level Description and Staffing Standards

Behavior Services Work Product Review

CQLs - Basic Assurances Self-Assessment Tool

DIDD Medication Variance Report

DIDD Mock Fire Drill Checklist and Instruction

Personal Assistance Environmental Checklist

Environmental Accessibility Modifications

EOB Codes

State-funded Services and Supports Request Form

Risk Issues Identification Tool

Health Services

Housing Inspections

Reportable Incident Forms

ISC Monthly Documentation

Provider Review Form

Freedom of Choice Forms

Office of Business Services

Person Centered Thinking Tools

Protection From Harm

Registry Checks

Provider Manual

Effective March 15, 2014

Provider Training  & Orientation

The Department of Intellectual and Developmental Disabilities (DIDD) Provider Manual, Chapter 5.8. Provider Governance, section 5.8.a.8 and 5.8.b.5 respectively addresses required orientation for not-for-profit and for-profit providers:

  • 5.8.a.8: The Board chairperson and the chief executive officer/executive director are required to attend a DIDD new provider orientation within ninety (90) calendar days of assuming office or complete the online equivalent.
  • 5.8.b.5: Within ninety (90) calendar days of being appointed or beginning contracted services with DIDD, the executive director is required to attend a DIDD new provider orientation or complete the online equivalent.

The DIDD New Provider Orientation class is conducted in each DIDD Region.  DIDD highly encourages the new provider (chief executive officer, executive director, or other administrator responsible for executing contracts and board chair) to attend the regional orientation class.  Existing providers who wish to attend are also welcome.

To complete the online New Provider Orientation, go to the Agenda section below. Then click each topic title to access and read  the information.  For additional information about the specific topic, e-mail the person listed in the contact section. 

IMPORTANT NOTE:  If you choose to review the online New Provider Orientation materials prepared by DIDD in lieu of attending the New Provider Orientation class, please review the information carefully.  Upon completion of your review, sign, date and retain a copy of the New Provider Orientation Acknowledgment Form, as it must be available for review by Quality Assurance staff during future surveys.

New Provider Orientation Acknowledgment Form 

For more information, contact Linda Maurice, Provider Enrollment Coordinator at (615) 532-6568 or


Julia Jinnette

Contract Services


Vickey Coleman, Ph.D.

Office of the Commissioner
Director, Office of Civil Rights
State Director of Customer-Focused Services


Joyce Munda

Deputy Director, Staff Development



Jeremy Norden-Paul

Director, Employment and Day Services


Shalita V. Earls

Director of People Centered Practice


Jon Hamrick

Director, Medicaid Affairs


Simone Cuarino

Director, Federal Lawsuit & HIPAA Compliance


Office of Health Services


Beverly G. Matthews

Director, Incident Management


Vickey Coleman, Ph.D.

Office of the Commissioner
Director, Office of Civil Rights State Director of Customer-Focused Services


Joe Kirkpatrick

Deputy Director, Quality Assurance


Lee Vestal

Director, Risk Management and Licensure


Pat Nichols

Assistant Commissioner, Quality Management


Resources & Manuals


Waiver Information

HCBS Training, Tools and Resources

Waiver Amendments

Effective: March 27, 2015