Protection from Harm
Incident Management
Incident Management is a basic component of the DMRS Protection from Harm system. DMRS has established provider requirements, forms, and a database, all to ensure effective responses to incidents involving harm or risk of harm to DMRS service recipients.
Minimum requirements for contracted providers in responding to specific incidents, reporting to DMRS, determining trends, identifying risk issues for individual service recipients, and developing management-level prevention plans, are all designed to achieve long-term prevention of harm.
DMRS has established a clear set of definitions for incidents that are reported to DMRS, which includes abuse, neglect, exploitation, and serious injuries, as well as other injuries and medical and behavioral incidents that require outside intervention (hospital emergency room, police, restraint use, etc.).
Contracted provider agencies respond to each incident, but they also report them on a standard form that is faxed to DMRS Central Office, and via a phone call directly to a DMRS Investigator if abuse, neglect or exploitation is involved. These incidents are entered into the DMRS database, and the agency also reviews all incidents at the management level weekly.
Using its own incident information, as well as quarterly reports provided by DMRS, each provider identifies individual service recipients at significant risk of harm and general agency trends and patterns. The provider uses this information toward reducing individual risk through the ISP process and toward reducing general risk through the provider prevention plan process. DMRS also identifies general trends and patterns and, as needed, develops programs intended to prevent future harm. Currently, DMRS is involved in training and other consultation with providers aimed at preventing falls and injuries from falls.
Contacts
Doug Burroughs, Director
615-532-3060
West
Doug Clark, Coordinator
731-421-5168
Middle
G. G. Mullins, Coordinator
(615) 231-5037
East
Jennifer Beatty, Coordinator
865- 588-0508, ext. 123
