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Mission, Vision & Values

Our Mission

Providing strategic human resources leadership and partnering with customers for innovative solutions.

Our Vision

To be consistently recognized as national thought leaders in human resources leadership and solutions.

Our Values

  • Continuous Improvement
    • Seeks innovative solutions to improve processes and solve problems
    • Shares knowledge to gain better organizational performance
    • Engages in opportunities for personal and professional growth

  • Respect
    • Greets other employees
    • Keeps confidences - does not gossip
    • Acknowledges excellence
    • Listens attentively - practices active listening skills
    • Includes stakeholders in decision process - values input of others
    • Empowers others and enables them to act

  • Customer Driven Excellence
    • Greet - positive verbal welcome
    • Relate - demonstrates empathy/sympathy
    • Exceed - explains why we can/cannot accommodate request
    • Affirm - makes sure we give what the customer really needs
    • Thank - ends conversation on positive note

  • Data Driven Decision Making
    • Defines and measures desired outcomes for initiatives, involves key stakeholders
    • Determines key stakeholder requirements to avoid adverse impact
    • Makes well thought out decisions based on evidence and fact, not immediate reaction or supposition
    • Demonstrates understanding of when to involve others in decision making process
    • Effectively communicates the reason for decisions

  • Visionary Leadership
    • Articulates a clear vision of where the organization is going and what is needed to get there
    • Anticipates customer´s needs
    • Perceives opportunities and challenges before they happen
    • Implements an effective succession planning strategy
    • Promotes personal and professional development
    • Creates a culture where innovation can flourish

  • Collaboration
    • Shares/seeks knowledge to build strategic partnerships
    • Builds consensus
    • Listens objectively
    • Thinks creatively