The State of Tennessee's Enterprise Resource Planning Solution

Help Desk

The Edison Help Desk is up and running! Project Edison is dedicated to assisting employees with any issues that may arise when using the new system. The Edison Help Desk is staffed by members of the Project Edison Team who are skilled at answering questions and walking employees through any problems they may have.

Before calling the Edison Help Desk, we encourage you to take the following steps to get the assistance you need.

1. Click on the “Help” button within the Edison application. Using this tool should answer many common questions that users may have while using Edison.
2. If the question cannot be answered through the Edison Help Menu, you will be able to ask a co-worker or one of your agency’s “power users” for help. Power users are Agency personnel who have first-hand knowledge of agency business processes and have been trained to use Edison. You can call your Agency’s Liaison for this information.
3. If you are still unable to resolve the problem, please call the Edison Help Desk at 615-741-HELP or toll free at 866-376-0104 and a customer service associate will assist you.

The Edison Help Desk’s current hours are 8 a.m. to 4:30 p.m., Central Time, Monday through Friday. As the Project nears Go-Live, we will analyze the call volume to determine if Help Desk support will be extended to offer additional assistance.