The basic elements for the Continuous Improvement
philosophy are the Continuous Improvement principles, defined as natural laws for
organizational success. Although it has been several years since Finance and
Administration embarked on this journey, the department has kept a steadfast commitment to
the seven Continuous Improvement principles.
The department’s understanding of these principles is constantly
evolving. However, time after time, the principles are validated as an effective guide for
the organizational and individual actions of the department.
Leadership
The principle of Leadership addresses
how all employees, and specifically, managers create and sustain
a clear and visible environment which is principle-centered,
mission-driven, and values-aligned to guide all departmental
activities toward excellence.
Customer Satisfaction
The principle of Customer Satisfaction
emphasizes awareness and identification of customers (internal/external
and direct/indirect); responsiveness to customer needs; and
ability to meet and exceed customer requirements and expectations.
People Involvement
This principle addresses the effectiveness of
departmental efforts to develop and realize the full potential of department employees as
well as department suppliers, customers, stakeholders, and partners. This principle also
requires the commitment of the department leadership to maintain an environment conducive
to full employee participation in decision making, problem solving, process improvement,
and personal and organizational growth.
Performance Management
The principle of Performance Management embraces the
management philosophy of open, honest communication; specific and timely feedback on
employee performance; and positive reinforcement, recognition, and celebration of results
to sustain high levels of employee accomplishment.
Process Emphasis
This principle requires the clear understanding and standardization of
department processes in order to enable the department to focus on the prevention of
potential problems rather the correction of mistakes.
Management by Data
Management by Data directs the collection of specific,
accurate, and appropriate data for use in decision making.
Continual Improvement
The principle of Continual Improvement provides for a departmental
commitment to the practical and direct application of the principles in both day to day
business processes and in concentrated process improvement or problem solving projects.
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