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Office for Information Resources

Mainframe Technical Support

Current Organizational Leader:
Max Arnold
Our Primary Mission:
To provide a reliable, available, secure mainframe server environment
Primary Objectives to Serve the Customer:
  • To provide technical support for mainframe hardware and software
  • To integrate mainframe functionality and services into the total infrastructure (WAN/LAN and Distributed Systems Environment)
  • To provide Data Center disaster recovery planning and services
Specific Targets for Improvement or Achievement in the Year Ahead:
  • Implement z/VM and zLinux
  • Implement WebSphere
  • Implement a new release of the z/OS operating system
  • Upgrade IMS and DB2 software to more current releases
  • Implement FlashCopy on DASD devices
Specific Services Provided:
  • zSeries processor and DASD configurations
  • Mainframe project management
  • z/OS operating system support
  • VTAM/NCP, TCP/IP product support
  • Netview product support
  • Advanced Function Printing (AFP) and remote printing support
  • RACF security support and security administration
  • Roscoe and TSO support
  • CICS and IMS online transaction processing support
  • DB2 and IMS database processing support
  • System performance and capacity planning
  • Storage management support
  • Change Management planning
  • Mainframe and Open Systems disaster recovery planning
  • Maintain current disaster recovery plans in secure offsite locations
  • Maintain disaster recovery equipment on standby at an offsite “warm” site

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