Warehouse Administration strives to deliver product to our customers in the most efficient, economical, and expeditious manner possible.

Customer Ordering:
Customers may place order(s) Monday through Wednesday of each week. No regular orders are to be placed on Thursday or Friday. These non-order days allow the warehouse to complete any open orders, as well as work on general warehousing tasks.

Items may be ordered on Thursday or Friday using a Special Order (RUSH) designation if an emergency situation arises. The ‘SPECIAL ORDER’ ITEM NUMBER: 000-00-00000000 must be keyed when the order is placed. This designates to the warehouse that the order is indeed a rush and should be processed immediately. Any special (rush) order will incur a cost of $8.00. In addition, the customer will be billed for shipping costs if Warehouse Administration cannot make delivery.

Fulfillment/Delivery:

Orders consisting of multiple boxes will be noted as such on the outside of the shipping cartons as they are prepared for shipment at Warehouse Administration. Boxes will be numbered consecutively for reference (1 of 3, 2 of 3, etc.). Warehouse Administration does pack multiple items in the same carton for shipment. When these ‘mixed product’ boxes are prepared for shipment, they are labeled as ‘mixed’ product for easier identification.

Orders placed in the requested time frame (Monday - Wednesday) are picked, packed, and shipped within five to seven business days from the day the order is entered. For example, if an order is entered on Tuesday morning, it will be arriving at your agency no later than Friday of the next week. If your order is not received within the timeframe described above please call customer service @ 615-350-3088.

Each customer account is set up with a specific location code based on information provided by the department/agency contact. This ‘location code’ is transferred to a shipment label used for delivery of the order. Orders are delivered only to the location printed on the shipment label. Drivers may not deliver orders to multiple locations at the same address. The only exception to this policy is for bulk copy paper orders. In this instance, the driver may deliver the paper to one copy room, while the remainder of the order is delivered to the room/floor specified on the shipment label. Delivery personnel are not responsible for the unpacking of orders or distribution to various interoffice sites.

Customers are responsible for ensuring that the appropriate numbers of boxes are received. Deliveries containing multiple cartons will be recorded on the delivery personnel’s log sheet. Customers should check the number of boxes received before signing the delivery log sheet. If a discrepancy is found, a notation should be written on the delivery document and Warehouse Administration customer service should be notified immediately @ (615) 350-3088.

Customers are responsible for notifying Warehouse Administration, in writing, of any address changes. This notification should occur prior to the effective change, to prevent any issues with deliveries.

If any portion of an order is refused by the receiving agency, the entire order will be returned to Warehouse Administration. Delivery personnel are not authorized to deliver or return partial shipments. Upon return to Warehouse Administration, the delivery personnel will convey the refusal issue to a Warehouse Administration customer service representative; who will, in turn, contact the customer for resolution. Delivery personnel are responsible for delivering the total number of packages recorded for the order, not the individual contents. Any discrepancies with package contents should be reported to the Warehouse Administration customer service staff by the receiving customer within 48 hours of receipt. Please make certain, before reporting shortages or missing product, that all mixed product boxes have been carefully checked. Product will not be reshipped unless procedures outlined above are followed.

Deliveries will be made between the hours of 8:00 AM - 4:00 PM Monday through Friday. Warehouse Administration utilizes Warehouse Administration delivery personnel, contracted small package carriers (e.g., UPS), contracted commercial LTL carriers, and occasionally USPS for deliveries. An authorized representative must be present to sign for each delivery. If the delivery personnel cannot obtain a signature, the order will be returned to Warehouse Administration. A second delivery attempt will be made, but if the second delivery is unsuccessful, the order will be deemed undeliverable. Customer contact will be made to determine the status, and the customer will be asked to pick the order up at Warehouse Administration, or pay for freight if the delivery issue can be rectified.

Customers are responsible for notifying Warehouse Administration of any delivery restrictions at the shipment destination. Delivery restrictions may include scenarios such as no loading dock, inability to accommodate a semi-truck, etc. Notification of such restrictions will allow Warehouse Administration to note specific restrictions on shipment paperwork, preventing delays in delivery.

	January 9, 2008
Director of Warehouse Administration	Date