SECURITY OF PROTECTED INFORMATION (A) ALL EMPLOYEES, AGENTS, AND
OTHER AFFILIATES OF CONTRACTORS UNDER THIS CONTRACT SHALL PROTECT THE
SECURITY OF INFORMATION IDENTIFIED TO THEM AS PROTECTED HEALTH
INFORMATION (PHI).

CONTRACTOR'S MANAGING AGENTS WHO ARE NOTIFIED BY THE STATE ABOUT THE
PRESENCE OF PHI IN FACILITIES COVERED BY THIS CONTRACT WILL TRANSMIT
SUCH NOTICE TO ALL EMPLOYEES, AGENTS, AND OTHER AFFILIATES OF THE CON-
TRACTOR ALLOWED ACCESS TO SUCH FACILITIES DURING THE COURSE OF THIS
CONTRACT.

(B) ALL INDIVIDUALS COVERED BY SECTION __(A) SHALL NOT READ, EXAMINE,
REMOVE, OR OTHERWISE INTERFERE WITH PHI. THEY SHALL NOT ALLOW ACCESS
TO PHI, OR DISCLOSE THE CONTENTS OF PHI, TO ANY OTHER PERSON. ALL
INDIVIDUALS WITH KNOWLEDGE OF AN UNAUTHORIZED DISCLOSURE OF PHI SHALL
NOTIFY EITHER AN APPROPRIATE STATE OFFICIAL OR A MANAGER OF THE CON-
TRACTOR WITH RESPONSIBILITY FOR NOTIFYING THE APPROPRIATE STATE
OFFICIAL.
JANITORIAL SPECIFICATIONS ** FULL SERVICE **

** FULL SERVICE INCLUDING STRIPPING, BUFFING, WAXING OF FLOORS, WINDOW
WASHING, DAILY/NIGHTLY DUSTING, VACUUMING, AND EMPTYING OF WASTE
RECEPTACLES **

INDEX / CONTRACT SPECIFICATIONS AND SPECIAL REQUIREMENTS

I. SCOPE:

A. SCOPE OF SERVICE
B. BUILDING(S)
C. FACILITY ADMINISTRATOR
D. INSPECTION AND WALK THROUGH

II. BIDDER/CONTRACTOR REQUIREMENTS:

A. CONTRACTOR QUALIFICATIONS
B. CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES
1A. TOILET TISSUE SPECIFICATIONS
1B. PAPER TOWEL SPECIFICATIONS
1C. SOAP SPECIFICATIONS

III. GENERAL SPECIFICATIONS AND SPECIAL REQUIREMENTS, ALL AREAS:

A. DEFINITIONS
B. GENERAL REQUIREMENTS, ALL AREAS
C. DAILY/NIGHTLY SERVICES - PUBLIC AREAS/RESTROOMS/OFFICES
D. WEEKLY/MONTHLY/SEMI-ANNUAL SERVICES - ALL AREAS
E. PARKING LOTS, ENTRANCES, SIDEWALKS, GROUNDS
F. SNOW AND ICE REMOVAL

**********************************************************************

I. SCOPE:

A. SCOPE OF SERVICE:

1. TO PROVIDE JANITORIAL SERVICE FOR STATE OWNED AND OR
LEASED BUILDINGS. THE BUILDING SQUARE FOOTAGE STATED IS AN
ESTIMATE AND MAY NOT BE THE ACTUAL SQUARE FOOTAGE FOR BID
PURPOSES. PROSPECTIVE BIDDERS MUST DETERMINE THE ACTUAL
SIZE AND SCOPE OF THE JOB FOR BID PURPOSES.

2. BIDDER/CONTRACTOR SHOULD BE AWARE THAT STATE "LEASED"
SPACE IS SUBJECT TO CHANGE. "LEASED" SPACE IS FLEXIBLE,
AS LEASES ARE SUBJECT TO, BUT NOT LIMITED TO ADDENDUMS,
AMENDMENTS, CANCELLATIONS, EXPIRATIONS, ETC.
ALL CONTRACTS FOR SERVICE REGARDING "LEASED" FACILITIES
ARE CONTINGENT UPON THE EXISTENCE OF AN EFFECTIVE "LEASE"
AGREEMENT BETWEEN LESSOR AND THE STATE OF TENNESSEE.
THE TERMINATION AND/OR CANCELLATION OF SUCH CONTRACT
AGREEMENTS ARE SUBJECT TO THE TERMS AND CONDITIONS OF THE
SOLICITATION.

B. BUILDING(S): THE BUILDING(S) WILL BE LISTED BY LINE ITEM
ON THE PRICE SHEET WITH THE APPROXIMATE SQUARE FOOTAGE.

C. FACILITY ADMINISTRATOR: THE FACILITY ADMINISTRATOR AND/OR
FACILITY CONTACT NAME, ADDRESS, AND TELEPHONE NUMBER ARE
LISTED IN THE SOLICITATION.

D. INSPECTION AND WALK THROUGH: IT IS RECOMMENDED THAT
PROSPECTIVE BIDDERS ATTEND A SCHEDULED INSPECTION AND WALK
THROUGH PRESENTATION IN ORDER TO INSPECT THE PREMISES AND
FAMILIARIZE THEMSELVES WITH BUILDING CONDITIONS AND
GROUNDS PRIOR TO SUBMITTING A BID. FAILURE TO ATTEND SUCH
MEETINGS WILL NOT RELIEVE CONTRACTOR FROM LIABILITIES
INCURRED IN EVENT OF DEFAULT IN CONTRACT AGREEMENT.

** DATES AND TIMES FOR SCHEDULED INSPECTION AND WALK
THROUGH ARE AS LISTED ON THE PRICE SHEET **

II. BIDDER/CONTRACTOR REQUIREMENTS:

A. CONTRACTOR QUALIFICATIONS: CRITERIA FOR VENDOR/CONTRACTOR
QUALIFICATIONS ARE DEFINED BY THE TERMS AND CONDITIONS OF
THE SOLICITATION.

B. CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES:

1. THE STATE TO FURNISH ALL EXPENDABLE SUPPLIES (E.G.,
TOILET TISSUE, HAND TOWELS, SOAP, PLASTIC TRASH CAN
LINERS, ETC.), AND CONTRACTOR IS TO DISTRIBUTE AND
INSTALL EXPENDABLE SUPPLIES.

*** NOTE: WHERE APPLICABLE IT WILL BE NOTED ON EACH LINE ITEM
ON THE PRICE SHEET AS TO CONTRACTOR'S RESPONSIBILITY ***

1A. TOILET TISSUE SPECIFICATIONS: TOILET TISSUE TO BE TWO
(2) PLY, FACIAL QUALITY.

PHYSICAL REQUIREMENTS MINIMUM MAXIMUM
*BASIC WEIGHT 24 X 36/500 19LBS.
*BURSTING STRENGTH FIVE
SHEETS ON A LIGHT WEIGHT
DIAPHRAM. 9 POINTS
*ABSORBTION RATE 10 SECONDS
*SOFTNESS DROOP TEST
HANDLE/O/METER 70%
*BRIGHTNESS 73%
*SHEET DIMENSIONS 4.5 INCH X 4.5 INCH
*SHEET COUNT PER ROLL - 500 (2) PLY SHEETS PER ROLL

1B. TOWEL SPECIFICATIONS - PAPER, DISPOSABLE, KRAFT OR
BLEACHED WHITE TO FIT EXISTING HOLDERS. ROLLS
OR SHEETS HIGHLY ABSORBENT, SOFT TO THE TOUCH.

1C. SOAP SPECIFICATIONS - LIQUID, PACKAGED TO FIT EXISTING
DISPENSERS. MUST CONTAINS LANOLIN OR EQUAL. HARSH
CHEMICALS NOT ACCEPTABLE.

2. THE STATE TO FURNISH ALL CLEANING SUPPLIES (GLASS
CLEANER, DISINFECTANT, POLISH, ETC.). THE CONTRACTOR
SHALL FURNISH ALL OPERATIONAL MATERIAL (BUFFER, BROOMS,
VACUUM CLEANERS, MOPS, BUCKETS, ETC.); AND TO SUPPLY ALL
LABOR. THE CONTRACTOR IS RESPONSIBLE FOR SUPERVISION OF
CONTRACTOR EMPLOYEES, AND FOR PERFORMING SERVICE
REQUIREMENTS AND SPECIFICATIONS AT THE FREQUENCY
SPECIFIED.

*** NOTE: WHERE APPLICABLE IT WILL BE NOTED ON EACH LINE ITEM
ON THE PRICE SHEET AS TO CONTRACTOR'S RESPONSIBILITY ***

3. THE CONTRACTOR TO HAVE A THOROUGH KNOWLEDGE OF THE VARIOUS
CLEANING TASKS, EQUIPMENT, MATERIALS, AND SUPPLIES TO BE
USED WITHIN THE SCOPE OF THIS AGREEMENT. THE CONTRACTOR IS
EXPECTED TO ACCEPT RESPONSIBILITY AND PROVIDE PERSONAL
SUPERVISION FOR THOSE PERSONS EMPLOYED BY THE CONTRACTOR.

4. ALL SUPERVISORS SHALL HAVE A THOROUGH KNOWLEDGE OF THE
VARIOUS CLEANING TASKS, EQUIPMENT AND MATERIALS SO AS TO
BE ABLE TO PROPERLY TRAIN AND DIRECT EMPLOYEES IN THEIR
INDIVIDUAL TASKS, AND TO MAINTAIN AND CONTROL AN EFFECTIVE
FOLLOW-UP PROGRAM.

5. THE CONTRACTOR SHALL EMPLOY AT ALL TIMES, THE QUANTITY AND
QUALITY OF SUPERVISION NECESSARY FOR THE EFFECTIVE AND
EFFICIENT MANAGEMENT OF CLEANING OPERATIONS.
THE CONTRACTOR SHALL ORGANIZE THE CLEANING SCHEDULE TO
MINIMIZE THE WORK AREAS NEEDING LIGHTING AT ANY ONE TIME
DURING CLEANING. THE CONTRACTOR SHALL PLACE THE HIGHEST
PRIORITY ON ENERGY CONSERVATION AND SHALL COORDINATE ALL
ACTIVITIES WITH THE FACILITY ADMINISTRATOR FOR THE MOST
ECONOMICAL OPERATION OF THE BUILDING EQUIPMENT, MACHINERY,
AND SYSTEMS.

6. CONTRACTOR IS EXPECTED TO PROVIDE FOR EMPLOYEE SAFETY AND
ACCEPT RESPONSIBILITY FOR EMPLOYEE/PERSONAL INJURY DURING
PERFORMANCE OF SERVICE UNDER THIS CONTRACT AGREEMENT.

7. CONTRACTOR IS EXPECTED TO EMPHASIZE SAFETY DURING USE OF
POWERED AND NON-POWERED EQUIPMENT. IN THE EVENT OF
PROPERTY DAMAGE, THE STATE WILL DETERMINE THE EXTENT AND
LIABILITIES OF THE PARTIES INVOLVED.

8. ALL CONTRACT/CONTRACTOR PERSONNEL MAY BE REQUIRED TO SIGN
IN AND SIGN OUT AT THE JOB SITE WITH SECURITY AND/OR
TENANT REPRESENTATIVES AS DESIGNATED BY THE FACILITY
ADMINISTRATOR.

9. IF PROPERTY DAMAGE RESULTING FROM CONTRACTORS NEGLIGENCE
HAS TO BE REPAIRED AND/OR REPLACED BY THE STATE; THE
EXPENSE FOR SUCH WORK WILL BE DEDUCTED FROM THE MONIES DUE
THE CONTRACTOR. THE STATE RESERVES THE RIGHT TO PURSUE
CLAIMS FOR DAMAGES THROUGH ANY AND/OR ALL LEGAL MEANS
AVAILABLE TO THE STATE.

10. INSURANCE REQUIREMENTS ARE DEFINED BY THE TERMS AND
CONDITIONS OF THE SOLICITATION.


III. GENERAL SPECIFICATIONS AND SPECIAL REQUIREMENTS, ALL AREAS:

SPECIFICATION REQUIREMENTS AS WRITTEN ARE STATED IN GENERAL TERMS
AND IN REFERENCE TO BUILDING(S) DESIGN, LAYOUT AND/OR CONDITION.
THE LACK AND/OR OMISSION OF DETAILED SPECIFICATIONS DOES NOT
MINIMIZE ACCEPTABLE LEVELS OF SERVICE AND ONLY THE BEST
COMMERCIAL PRACTICES ARE ACCEPTABLE. SERVICES AS DEFINED IN THE
SPECIFICATIONS AS "SPECIAL REQUIREMENTS" MAY BE REQUESTED AT THE
DISCRETION OF THE FACILITY ADMINISTRATOR.

A. DEFINITIONS:

1. "OFFICE AREAS" - SHALL MEAN ALL ENCLOSED SPACE USED FOR WORK
AREAS OFF PUBLIC CORRIDOR AREAS. THESE AREAS SHALL INCLUDE
LIBRARY AREAS AND/OR CONFERENCE ROOM AREAS.

2. "PUBLIC AREAS" - REFERS TO ALL ENTRANCES INCLUDING DOCKS,
LOBBIES, INTERIOR STAIRWELLS, ELEVATORS, AND CORRIDORS.

3. "RESTROOM AREAS" - SHALL MEAN ALL OFFICE AND PUBLIC RESTROOMS
(MEN AND WOMEN) LOCATED WITHIN THE BUILDING(S).

4. "KITCHEN/BREAKROOM AREA" - WHERE APPLICABLE, WILL BE
THOROUGHLY CLEANED DURING EACH DAY OF SERVICE REQUIRED BY THIS
AGREEMENT.

5. "WAXING" - IN THE CONTEXT OF THESE SPECIFICATIONS REFERS TO A
SYSTEMATIC PROCEDURE TO ASSURE OPTIMUM FLOOR MAINTENANCE.
TECHNIQUES THAT INCLUDE THE PROPER FLOOR CARE PRODUCTS (I.E.,
STRIPPERS, FINISHERS, SEALERS, CLEANERS, AND MAINTAINING
PRODUCTS SHOULD BE CHEMICALLY COMPATIBLE. IT IS A TOTAL SYSTEM
OF MATCHED FLOOR CARE PRODUCTS THAT ASSURES DURABILITY, WEAR
RESISTANCE, SCRUBABILITY, AND APPEARANCE FOR FLOOR SURFACES.
(EXAMPLE: JOHNSON COMPLETE SYSTEM)

6. "STRIPPING" - IN THE CONTEXT OF THESE SPECIFICATIONS IS
DEFINED AS THE COMPLETE REMOVAL OF ALL OLD WAX INCLUDING THE
AREAS UNDER DESKS AND OTHER RAISED FURNITURE AND FROM AROUND
THE EDGE OF FILING CABINETS AND BASEBOARDS. WHEN THE REMOVAL
IS COMPLETE, THE FLOOR SHOULD HAVE A SLIGHTLY DULL, BUT OVER-
ALL EVEN APPEARANCE. WAX OR MOP WATER SPLASHINGS WHICH MAY
HAVE ACCUMULATED ON BASE/BOARDS, LOWER EDGES OF DOORS, DOOR
JAMBS, FILING CABINETS, AND DESK LEGS ARE TO BE REMOVED. (CARE
MUST BE TAKEN TO PREVENT DAMAGE TO PAINTED SURFACES). PROPER
REMOVAL OF OLD WAX OR FINISH WILL REQUIRE SHIFTING OF DESKS
AND TABLES WHICH WILL BE PLACED BACK IN THEIR ORIGINAL
POSITION UPON COMPLETION.

7. "SCRUBBING" - IN THE CONTEXT OF THESE SPECIFICATIONS SHALL
MEAN THE REMOVAL OF ALL FOREIGN MATERIAL FROM A FLOOR BY USE
OF A CLEANING SOLUTION OF WATER AND DETERGENT AND SHALL RESULT
IN A SURFACE FREE OF DIRT, HEEL MARKS, AND RESIDUAL CLEANING
SOLUTIONS AND FILMS, THEN APPLY TWO (2) COATS OF FLOOR FINISH.

8. DUST MOPS - ALL DUST MOPS TO BE SPECIFICALLY TREATED BEFORE
USE TO AID IN THE REMOVAL OF DUST AND DIRT. AFTER DUST MOPPING
FLOORS ARE TO BE FREE OF LITTER, DEBRIS, AND GRIT. TREATMENT
THAT LEAVES AN OIL FILM ON FLOORS IS PROHIBITED.

9. CARPET CLEANING: (WHERE APPLICABLE)

A. SHAMPOO - WET/DRY METHOD

THE CONTRACTOR SHALL SAFELY AND THOROUGHLY CLEAN RUGS AND
CARPET USING A CARPETS USING A COMMERCIAL RATED VACUUM MACHINE
WHEREBY ALL FOREIGN MATTER IS REMOVED. RUGS/CARPETS SHALL BE
PRE-SPOTTED PRIOR TO SHAMPOOING AND MAY BE CLEANED BY EITHER
WET OR DRY METHOD. THE WET METHOD SHALL BE WITH A COMPLETELY
SYNTHETIC DETERGENT, MEETING THE HIGHEST COMMERCIAL STANDARDS.
THE DRY METHOD SHALL MEET THE HIGHEST COMMERCIAL STANDARDS OF
THE CARPET CLEANING INDUSTRY. ALL TRACES OF DIRT, GRIME, AND
SOIL SHALL BE REMOVED FROM CARPETS/RUGS AND THERE SHALL BE NO
EXCESSIVE SHRINKAGE WHICH AFFECTS APPEARANCE OR DURABILITY.
RUGS AND CARPETS SHALL BE VACUUMED AFTER CLEANING AND
SHAMPOOING WITH A WET/DRY MACHINE AND THERE SHALL BE NO
LINGERING OR OBJECTIONABLE ODOR. CARPET UNDER FURNITURE AS
WELL AS EXPOSED CARPET SHALL BE CLEANED. CONTRACTOR IS
RESPONSIBLE FOR MOVING FURNITURE AND BRUSHING CARPET TO
RESTORE FLATTENED PILE. THE CONTRACTOR HAS FULL RESPONSIBILITY
TO CORRECT ANY DAMAGES RESULTING FROM EITHER THE METHOD OF
CLEANING OR FAULTY WORKMANSHIP.

B. STEAM (WATER), EXTRACTION METHOD:

RUGS AND CARPETS SHALL BE THOROUGHLY CLEANED BY A COMMERCIAL
RATED VACUUM MACHINE OR RUG DUSTING MACHINE TO REMOVE ALL
EMBEDDED FOREIGN MATTER. THE CLEANING PROCESS SHALL NOT CAUSE
SHRINKAGE TO RUGS OR CARPETS OR AFFECT THEIR APPEARANCE OR
DURABILITY. WHEN APPLYING THE HOT WATER "STEAM" METHOD, RUGS
AND RUGS AND CARPETING SHALL BE CLEANED WITH HOT WATER AT A
TEMPERATURE OF 150 DEGREES F. OR HIGHER AT POINT OF ORIGIN,
(I.E., FAUCET OR TANK). THE CLEANING PROCESS SHALL REMOVE ALL
TRACES OF DIRT, GRIME, AND SOIL LEAVING RUGS AND CARPETS FREE
FROM ALL RESIDUAL OR FOREIGN MATTER. THE CONTRACTOR WILL BE
FULLY RESPONSIBLE FOR THE CORRECTION OF ANY DAMAGE OR FAULTY
WORKMANSHIP CAUSED BY CONTRACTOR'S METHOD OF CLEANING. THE
CARPET UNDER ALL FURNITURE IS TO BE CLEANED AS WELL AS
EXPOSED CARPET. THE BIDDER SHALL BE RESPONSIBLE FOR MOVING
FURNITURE. WHEN NECESSARY RUGS AND CARPET SHALL BE BRUSHED TO
RESTORE FLATTENED PILE.

10. GLASS CLEANING: "GLASS CLEANING" REFERS TO GLASS AREAS TO BE
CLEANED AS DEFINED IN THESE SPECIFICATIONS AS "GLASS CLEANING"
(I.E., DOOR GLASS, GLASS SHELVES, GLASS PARTITIONS, PICTURES,
BOOKCASES, ETC.).

11. WINDOW CLEANING: "WINDOW CLEANING" REFERS TO GLASS AREAS TO BE
CLEANED OTHER THAN THOSE AREAS DEFINED BY THE SPECIFICATIONS
AS "GLASS CLEANING" IN PARAGRAPH 10.
WINDOW CLEANING SHALL BE INSIDE AND/OR OUTSIDE.
THE CONTRACTOR IS TO USE A CLEANING AGENCT APPLIED BY SPONGE
AND REMOVED WITH A SQUEEGEE TO PREVENT SMEARS AND STREAKS ON
GLASS (E.G., TRI-SODIUM CHLORIDE SOLUTION). IN ADDITION ALL
TAPE AND OTHER GUMMED ARTICLES SHALL BE REMOVED FROM WINDOW
SURFACE BY MEANS OF A RAZOR BLADE, OR SIMILAR INSTRUMENT PRIOR
TO CLEANING. THE CONTRACTOR WILL REMOVE ALL ITEMS FROM THE
WINDOWS, UTILIZE A DROP CLOTH TO PREVENT WATER MARKS, AND UPON
COMPLETION OF THE CLEANING, REPLACE ITEMS. ALL BLINDS AND
DRAPES WILL BE REMOVED BY THE CONTRACTOR TO PERMIT EASY ACCESS
TO THE WINDOW FOR CLEANING AND TO PREVENT DAMAGE BY WATER OR
UNNECESSARY HANDLING. BLINDS AND DRAPES TO BE REPLACED AND
SECURED IN THEIR ORIGINAL POSITION.

B. GENERAL REQUIREMENTS, ALL AREAS:

1. ALL AREAS DETERMINED TO BE "SECURITY AREAS" SHALL ONLY BE
CLEANED UPON REQUEST OF THE FACILITY ADMINISTRATOR AND MAY
REQUIRE THE PRESENCE OF A REPRESENTATIVE OF THE AGENCY.

2. FOR ALL OPERATIONS WHERE FURNITURE AND EQUIPMENT MUST BE
MOVED, NO CHAIRS, WASTE PAPER BASKETS OR OTHER SIMILAR ITEMS
SHALL BE STACKED ON DESKS, TABLES, OR SILLS. UPON COMPLETION
OF WORK, ALL FURNITURE AND EQUIPMENT TO BE RETURNED TO ITS
ORIGINAL POSITION.

3. AFTER SWEEPING AND DUST MOPPING OPERATIONS, ALL FLOORS SHALL
BE CLEAN AND FREE OF DUST STREAKS. NO DIRT SHALL BE LEFT IN
CORNERS, BEHIND RADIATORS, UNDER FURNITURE, BEHIND DOORS, ON
STAIR LANDINGS, ETC.

4. WET MOPPING AND SCRUBBING - ALL FLOORS SHALL BE PROPERLY
PREPARED, THOROUGHLY SWEPT TO REMOVE DIRT AND DEBRIS, AND TO
INCLUDE THE REMOVAL OF GUM, TAR, AND SIMILAR SUBSTANCES FROM
THE FLOOR SURFACE. THE FLOOR SHALL BE CLEAN AND FREE OF DIRT,
WATER STREAKS, MOP MARKS, STRINGS, ETC. AND PROPERLY RINSED
AND DRY MOPPED TO PRESENT AN OVERALL APPEARANCE OF CLEANLINESS
ALL SURFACES SHALL BE DRY AND CORNERS, CRACKS, AND CREVICES
CLEAN. WHERE SCRUBBING IS DESIGNATED IT SHALL BE DONE BY
MACHINE OR MANUALLY.

5. WAXING AND BUFFING - PROPER PREPARATION OF A FLOOR PRIOR TO
RE-WAXING IS CONSIDERED THE MOST IMPORTANT PROCEDURE IN FLOOR
MAINTENANCE. THEREFORE, SPECIAL ATTENTION SHALL BE GIVEN TO
THE FOLLOWING REQUIREMENTS. APPLY PROPER WAX REMOVER,
STRIPPING AGENCTS OR SYNTHETIC DETERGENTS TO THE FLOOR,
DEPENDING ON THE TYPE OF FLOOR. SCRUB WITH A FLOOR SCRUBBING
MACHINE OR AGITATE WITH A MOP TO REMOVE ALL DEAD WAX, SOAP
FILM, DIRT AND STAINS. PICK UP DIRTY SOLUTION WITH MOP,
SQUEEGEE, WET VACUUM AND THOROUGHLY RINSE WITH CLEAN WATER AND
DRY. WAX SHALL BE APPLIED IN A THIN EVEN COAT AND ALLOWED TO
DRY. THE NUMBER OF COATS APPLIED WILL DEPEND ON THE TYPE AND
CONDITION OF THE FLOOR (MINIMUM OF FOUR (4) COATS OF SEALER/
FINISH OR TWO (2) COATS OF SEALER AND TWO (2) COATS OF FINISH.

6. DUSTING - DUST SHALL NOT BE MOVED FROM PLACE TO PLACE, BUT
REMOVED DIRECTLY FROM THE AREAS IN WHICH IT LIES AND BY THE
MOST EFFECTIVE MEANS (I.E., APPROPRIATELY TREATED DUST
CLOTHS, VACUUM, ETC.) WHEN DOING HIGH CLEANING, DUST SHALL NOT
BE ALLOWED TO FALL ONTO FURNITURE AND EQUIPMENT BELOW. THE
FOLLOWING CONDITIONS SHALL EXIST AFTER THE COMPLETION OF EACH
DUSTING TASK.

A. THERE SHALL BE NO DUST STREAKS.
B. CORNERS, CREVICES, MOLDINGS, LEDGES, WINDOW SILLS, WINDOW
SHADES/BLINDS AND ETC. SHALL BE DUST FREE.
C. THERE SHALL BE NO OILS, SPOTS, OR SMUDGES ON DUSTED
SURFACES CAUSED BY DUSTING TOOLS.
D. WHEN INSPECTED THERE SHALL BE NO TRACES OF DUST ON ANY
SURFACE.

7. DAMP WIPING - THIS TASK CONSISTS OF USING A CLEAN DAMP CLOTH
OR SPONGE TO REMOVE ALL DIRT, SPOTS, STREAKS, AND SMUDGES FROM
WALLS, GLASS, AND OTHER SPECIFIED SURFACES AND THEN DRYING TO
PROVIDE A POLISHED APPEARANCE. THE WETTING SOLUTION SHALL
CONTAIN AN APPROPRIATE CLEANING AGENT. WHEN DAMP WIPING IN
TOILET AREAS, A MULTI-PURPOSE (DISINFECTANT-DEODORIZER)
CLEANER SHALL BE USED.

8. BRIGHT METAL POLISHING - MAY BE PERFORMED BY DAMP WIPING AND
DRYING WITH A SUITABLE CLOTH PROVIDED A POLISHED APPEARANCE IS
OBTAINED BY THIS METHOD. HOWEVER, IF A POLISHED APPEARANCE
CANNOT BE PRODUCED, AN APPROPRIATE METAL POLISH SHALL BE USED.

9. PORCELAIN WARE CLEANING - PORCELAIN FIXTURES (DRINKING
FOUNTAINS, WASH BASINS, URINALS, TOILETS, ETC.) SHALL BE
CLEAN AND BRIGHT; THERE SHALL BE NO DUST, SPOTS, STAINS, RUST,
ENCRUSTATION, OR EXCESS MOISTURE. WALLS AND FLOORS ADJACENT TO
FIXTURES SHALL BE FREE OF SPOTS, DRIPPINGS, AND WATERMARKS.

10. CARPET CLEANING - (WHEN APPLICABLE) - (WET/DRY/STEAM METHODS)
CARPET SHALL BE CLEANED USING ONE OR MORE OF THE SPECIFIED
METHODS AT INTERVALS AS SPECIFIED ON EACH LINE ITEM.



C. DAILY/NIGHTLY SERVICES - PUBLIC AREAS, RESTROOMS, OFFICES,
KITCHEN/BREAK ROOM, AND ELEVATORS
WHERE APPLICABLE

*** PUBLIC AREAS ***

WASTE RECEPTACLES:
1. EMPTY WASTE RECEPTACLES AND REPLACE PLASTIC LINERS.

FLOORS:
1. VACUUM ALL CARPETED AREAS AND ENTRANCE MATS.
2. DUST MOP ALL HARD SURFACE CORRIDORS, ENTRANCE HALLS, LOBBIES.
3. SPOT CLEAN CARPETS AND SPOT MOP HARD SURFACE FLOORS AS
REQUIRED TO REMOVE FOREIGN MATTER AND SPILLAGES.
4. SCRAPE GUM AS REQUIRED.
5. * SPRAY BUFF HARD SURFACE ENTRANCE AREAS (3) TIMES PER WEEK *

DUSTING:
1. DUST ALL HORIZONTAL/FLAT SURFACES.

DRINKING FOUNTAINS:
1. WASH, DISINFECT, AND DRY SHINE TO PREVENT SPOTTING.

GLASS CLEANING:
1. CLEAN GLASS DOORS ON ALL ENTRANCES (INSIDE AND OUTSIDE).


*** RESTROOMS ***

WASTE RECEPTACLES:
1. EMPTY RECEPTACLES AND REPLACE PLASTIC LINERS.

FLOORS:
1. SWEEP AND MOP HARD SURFACE FLOORS. VACUUM ANY CARPETED AREAS.

WATER CLOSETS AND URINALS:
1. WASH WATER CLOSETS (INCLUDING SEATS), AND URINALS INSIDE AND
OUTSIDE WITH A DISINFECTANT DETERGENT. NO ACID BOWL CLEANERS
TO BE USED. TO REMOVE BUILD-UP, DEO BOWL OR EQUAL TO BE USED.
2. SEATS TO BE LEFT IN A RAISED POSITION.

WASH BASINS:
1. CLEAN AND WIPE FREE OF WATER MARKS. NO SCOURING POWDERS ARE
TO BE USED.
2. DAMP WIPE PIPES UNDER BASINS.

DISPENSERS:
1. RESTOCK/REFILL TOWEL, TISSUE, AND SOAP DISPENSERS.

GLASS CLEANING:
1. MIRRORS, SHELVES, CHROME FIXTURES TO BE POLISHED WITH A
GLASS CLEANER.


*** OFFICE AREAS ***

WASTE RECEPTACLES:
1. EMPTY WASTE BASKETS/RECEPTACLES, REPLACE PLASTIC LINERS.

FLOORS:
1. VACUUM CARPETED FLOOR AREAS, SPOT CLEAN AS NEEDED.
HARD SURFACE - DUST MOP, WET MOP/SPOT CLEAN AS NEEDED.

DUSTING:
1. DUST ALL OFFICE FURNITURE (DESKS, FILES, TABLES, PHONES).

* NOTE * PAPER AND EQUIPMENT ON DESKS ARE NOT TO BE MOVED.
ONLY CLEAN DESK TOP AREAS ARE TO BE DUSTED.



D. WEEKLY/MONTHLY/SEMI-ANNUAL SERVICES - ALL AREAS

*** PUBLIC AREAS - WEEKLY ***

FLOORS:
1. ENTRANCE AREAS - FLOORS TO BE SPRAY BUFFED ** THREE (3) **
TIMES PER WEEK.
2. SPRAY BUFF ALL OTHER PUBLIC HARD SURFACE FLOOR AREAS WEEKLY.

LOADING DOCKS: (WHERE APPLICABLE)
1. LOADING DOCKS TO BE SWEPT.

STAIRWELLS: (WHERE APPLICABLE)
1. SWEEP STAIRS AND SPOT MOP SPILLAGE.

GLASS CLEANING:
1. WASH AND CLEAN DOOR HANDLES AND FRAMING AROUND ENTRANCE
DOOR GLASS. CLEAN ANY PARTITION GLASS.

ELEVATORS: (WHERE APPLICABLE)
1. HARD SURFACE FLOORS - SWEEP, CLEAN, WET MOP, SPRAY BUFF.
2. DAMP WIPE/DRY SHINE METAL RAILINGS ON SIDES AND BACK.

WALLS:
1. SPOT WASH/CLEAN SURFACES AROUND LIGHT SWITCHES, DRINKING
FOUNTAINS, STAIRWELL ENTRANCES AND OTHER HEAVY TRAFFIC AREAS
LIKELY TO HAVE A HEAVY ACCUMULATION OF HAND PRINTS, ETC.

DUSTING:
1. DUST ALL OBJECTS NOT INCLUDED IN THE NIGHTLY REQUIEMENTS IN
PUBLIC AREAS (PICTURES, STATUES, LAMPS, ETC).


*** RESTROOMS - WEEKLY ***

WASTE RECEPTACLES:
1. DAMP WIPE ALL RECEPTACLES INSIDE AND OUT.

GRILLS:
1. CLEAN ALL RETURN AND SUPPLY AIR GRILLS AND DOOR GRILLS.

WASH BASINS:
1. CLEAN AND SHINE BRIGHT METAL HARDWARE INLCUDING EXPOSED PIPES
UNDER WASH BASINS.

STALL DIVIDERS/DOOR INTERIORS:
1. DIVIDERS TO BE WASHED WITH A DISINFECTANT DETERGENT SOLUTION
AND DOOR INTERIORS TO BE CLEANED.

SANITARY NAPKIN DISPENSERS (WHERE APPLICABLE):
1. UPON REQUEST OF THE FACILITY ADMINISTRATOR, CONTRACTOR MAY BE
REQUIRED TO FURNISH ALL DISPENSERS AND SUPPLIES AND MAY
COLLECT MONEY FROM SALES. THE STATE RESERVES THE RIGHT TO
SUPPLY DISPENSERS/NAPKINS IF THE PRICE EXCEEDS THE FAIR MARKET
VALUE.


*** OFFICE AREAS WEEKLY ***

DUSTING:
1. DUST SIDES AND VERTICAL SURFACES OF ALL OFFICE FURNITURE.

GLASS CLEANING:
1. CLEAN CLEAR, OPAQUE, OR FROSTED GLASS IN DOORS, PARTITIONS,
PICTURES, BOOKCASES, ETC.


*** PUBLIC AREAS - MONTHLY ***

HANDRAILS:
1. DAMP WIPE ALL HANDRAILS (STAIRWELLS, LOBBIES, ELEVATORS, ETC.)

DUSTING:
1. DUST FIRE EQUIPMENT AND EXIT LIGHTS.


*** RESTROOM AREAS - MONTHLY ***

FLOORS/BASEBOARDS:
1. SCRUB FLOORS, CLEAN BASEBOARD AND GROUTING.

JANITOR CLOSETS: (WHERE APPLICABLE)
1. WET MOP.


*** OFFICE AREAS - MONTHLY ***

DUSTING:
1. DUST ALL HORIZONTAL AND VERTICAL OBJECTS INCLUDING WINDOW
SILLS, *BLINDS*, SHADES, ETC.


*** PUBLIC AREAS *** SEMI-ANNUAL - TWO (2) TIMES PER YEAR

1. DUST ALL CORRIDOR WALLS TO CEILING WITH UNTREATED MOP OR
VACUUM.
2. DUST INTAKE VENTS.


****** THE FOLLOWING SERVICES REQUIREMENTS APPLY TO ALL AREAS ******
AND ARE REQUIRED SERVICES WHEN APPLICABLE

***** WINDOW CLEANING *****

ALL WINDOWS WILL BE CLEANED INSIDE AND OUTSIDE A MINIMUM OF TWO (2)
TIMES PER YEAR AND AT TIMES AND DATES SCHEDULED BY THE FACILITY
ADMINISTRATOR. REFERENCE IS MADE TO WINDOW CLEANING SPECIFICATIONS.

*** NOTE: ANY ADDITIONAL WINDOW CLEANINGS TO THE TWO REQUIRED WILL
BE NOTED ON THE LINE ITEM ON THE PRICE SHEET ***


***** CARPET CLEANING ***** (WHEN APPLICABLE)

CARPET TO BE CLEANED A MINIMUM OF TWO (2) TIMES PER YEAR AND AT TIMES
AND DATES SCHEDULED BY THE FACILITY ADMINISTRATOR USING ONE OF THE
SPECIFIED METHODS. *** IT IS REQUIRED THAT THE SECOND (2ND) CLEANING
BE BY EXTRACTION *** (I.E., ONE SHAMPOO CLEANING AND ONE EXTRACTION
CLEANING). REFERENCE IS MADE TO CARPET CLEANING SPECIFICATIONS.

*** NOTE: ANY ADDITIONAL CARPET CLEANINGS TO THE TWO REQUIRED WILL BE
NOTED ON THE LINE ITEM ON THE PRICE SHEET AND EVERY OTHER
CLEANING WILL BE BY THE EXTRACTION METHOD ***


***** HARD SURFACE FLOORS ***** (WHEN APPLICABLE)

SCRUBBING - ALL HARD SURFACE FLOORS TO SCRUBBED WITH CLEANER AND THEN
APPLY TWO (2) COATS OF FLOOR FINISH.
STRIPPING - STRIP ANNUALLY AND REFINISH WITH FOUR (4) COATS OF SEALER
AND FOUR (4) COATS OF SEALER/FINISH OR TWO (2) COATS OF SEALER AND
TWO (2) COATS OF FINISH (WAX).

** FREQUENCY FOR HARD SURFACE FLOOR SERVICE NOTED ON LINE ITEM ON THE
PRICE SHEET FOR EACH SPECIFIED LOCATION **

**********************************************************************
OPTIONAL SERVICES

E. PARKING LOT AND GROUNDS:
(NOTED ON LINE ITEM WHERE APPLICABLE)

1. PARKING LOTS AND GROUNDS SHALL INCLUDE ALL GRAVEL AND PAVED
SURFACE AREAS SUCH AS PARKING AREAS, SIDEWALKS, CULVERTS,
CURBS, ENTRANCES, STEPS, PORCHES, ETC. GROUNDS SHALL INCLUDE
ALL GRASS AREAS, SHRUB BEDS, PLANTERS, TRASH RECEPTACLES,
CIGARETTE URNS, WALLS, FENCES, ETC.

2. "DAILY/NIGHTLY" PICK UP TRASH, GARBAGE, DEBRIS, ETC. AROUND
ENTIRE BUILDING, PARKING LOT AND GROUNDS. SWEEP WALKS, STEPS,
ENTRANCES, PORCHES, ETC. EMPTY ALL OUTSIDE RECEPTACLES AND
REPLACE LINERS, SAND, ETC. WHEN APPLICABLE. CLEAN SPILLS ETC.
WITH WATER AND CLEANING SOLUTION FROM ALL SPECIFIED AREAS AS
NEEDED. PLACE TRASH AND DEBRIS IN TRASH BAGS AND DEPOSIT IN
DUMPSTER.

F. SNOW AND ICE REMOVAL:
(NOTED ON LINE ITEM WHEN APPLICABLE)

1. SEASONAL CARE TO BE PERFORMED ON AN AS NEEDED BASIS AS
DETERMINED BY THE FACILITY ADMINISTRATOR. THE BID PRICE SHALL
BE FULL COMPENSATION FOR PERFORMING SNOW AND ICE REMOVAL
INCLUDING ALL LABOR, EQUIPMENT, TOOLS, AND INCIDENTAL SUPPLIES
NECESSARY TO COMPLEATE THE WORK, AND FURNISHED BY THE VENDOR/
CONTRACTOR.

2. THE REMOVAL OF SNOW AND ICE FROM SIDEWALKS AND ENTRANCES IS TO
BE BY THE MOST EFFECTIVE MEANS AVAILABLE (I.E., SHOVEL, SNOW
BLOWER, NON-CORROSIVE CHEMICAL PRODUCT SUCH AS ICE MELT, ETC.)
THE NEED FOR SNOW AND ICE REMOVAL WILL BE ON AN AS NEEDED
BASIS DURING INCLEMENT WEATHER CONDITIONS AND/OR MORE OFTEN AS
DETERMINED BY THE FACILITY ADMINISTRATOR. IT IS ANTICIPATED
THAT INCLEMENT CONDITIONS WILL EXIST DURING THE MONTHS FROM
DECEMBER TO MARCH.
KNOXVILLE COMPLEX

FACILITY ADMINISTRATOR
CONTRACT SERVICE ADMINISTRATOR

KNOXVILLE STATE OFFICE BUILDING
531 HENLEY AVE. SUITE 103
KNOXVILLE, TENNESSEE 37902-2828
(865) 594-6667

COUNTIES LOCATED IN THE KNOXVILLE COMPLEX

ANDERSON JEFFERSON ROANE
BLOUNT KNOX SCOTT
CAMPBELL LOUDEN SEVIER
CUMBERLAND MORGAN UNION
FENTRESS PICKETT