TERM OF CONTRACT

THE ANTICIPATED EFFECTIVE DATE AND EXPIRATION DATE OF THE CONTRACT ARE
SHOWN ON THE FRONT OF THIS SOLICITATION. IF AWARD HAS NOT BEEN MADE BY
THE ANTICIPATED EFFECTIVE DATE, THEN THE CONTRACT SHALL BECOME
EFFECTIVE UPON THE DATE THE BID IS ACCEPTED AND CONTRACT AWARDED BY
THE STATE, AS INDICATED BY THE PURCHASING AGENT'S SIGNATURE ON THE
CONTRACT NOTICE OF AWARD (NOTE: THE CHANGE OF EFFECTIVE DATE MAY NOT
RESULT IN A CHANGE OF THE ANTICIPATED EXPIRATION DATE.)

RENEWAL OPTIONS: THIS CONTRACT MAY BE RENEWED UPON SATISFACTORY
COMPLETION OF THE INITIAL CONTRACT TERM. THE STATE RESERVES THE RIGHT
TO EXECUTE UP TO _4_ OPTIONS TO RENEW THIS CONTRACT ANNUALLY UNDER THE
SAME TERMS AND CONDITIONS FOR A PERIOD NOT TO EXCEED 12 MONTHS EACH BY
THE STATE. IT IS MUTUALLY UNDERSTOOD AND AGREED THAT THE STATE'S
COMMITMENT IS LIMITED TO A BASE TERM CONTRACT, NOT TO EXCEED TWELVE
(12) MONTHS, WHICH IS SUBJECT TO RENEWAL ANNUALLY AT THE STATE'S SOLE
OPTION.

IT IS UNDERSTOOD AND AGREED THAT THE STATE RESERVES THE RIGHT TO
EXTEND THE TERM CONTRACT PERIOD RESULTING FROM THIS SOLICITATION AN
ADDITIONAL PERIOD OF TIME, NOT TO EXCEED 180 DAYS BEYOND THE NORMAL
EXPIRATION DATE OF SUCH CONTRACT, UPON MUTUAL WRITTEN AGREEMENT BY
BOTH PARTIES, UNDER THE SAME TERMS AND CONDITIONS. PROVIDED, HOWEVER,
IN NO EVENT SHALL THE MAXIMUM TERM OF A CONTRACT EXCEED A TOTAL OF
SIXTY (60) MONTHS.
DELIVERY TIME (ON-TIME)

THE CONTRACTOR SHALL BE REQUIRED TO MAINTAIN OR TO HAVE AVAILABLE FOR
HIS OWN USE PERSONNEL, EQUIPMENT, AND SUPPLIES SUFFICIENT TO PERFORM
"ON-TIME" AS SPECIFIED IN THIS INVITATION TO BID.

FREIGHT F.O.B. STATE AND LOCAL GOVERNMENT AGENCIES

ALL QUOTATIONS SHALL BE F.O.B. DESTINATION. THE TERM F.O.B.
DESTINATION SHALL MEAN DELIVERED AND UNLOADED ONTO THE RECEIVING DOCK
OF LISTED STATE AGENCIES AND LOCAL GOVERNMENT AGENCIES WITHIN THE
STATE OF TENNESSEE, WITH ALL CHARGES FOR TRANSPORTATION AND UNLOADING
PREPAID BY THE VENDOR/CONTRACTOR.

FIRM BID PRICE PERIOD (PRICE INCREASE ALLOWED AFTER TIMEFRAME)

PRICES QUOTED SHALL BE FIRM FOR ___365___ DAYS FOLLOWING THE DATE
OF THE AWARD, EXCEPT THE STATE SHALL BE ADVISED OF, AND RECEIVE THE
BENEFIT OF, ANY PRICE DECREASE IN EXCESS OF FIVE (5) PERCENT
AUTOMATICALLY. THE VENDOR/CONTRACTOR MUST PROVIDE WRITTEN PRICE
REDUCTION INFORMATION WITHIN TEN (10) DAYS OF ITS EFFECTIVE DATE.

FIRM BID PRICE PERIOD (PRICE INCREASE ALLOWED AFTER TIME FRAME)

PRICES QUOTED SHALL BE FIRM FOR _____ DAYS FOLLOWING THE DATE OF THE
AWARD, EXCEPT THE STATE SHALL BE ADVISED OF, AND RECEIVE THE BENEFIT
OF, ANY PRICE DECREASE IN EXCESS OF FIVE (5) PERCENT AUTOMATICALLY.
THE VENDOR/CONTRACTOR MUST PROVIDE WRITTEN PRICE REDUCTION INFORMATION
WITHIN TEN (10) DAYS OF ITS EFFECTIVE DATE.

REQUESTS FOR PRICE CHANGES BASED ON VENDOR/CONTRACTOR'S COST:

WRITTEN REQUESTS FOR PRICE CHANGES IN TERM CONTRACTS BASED ON VENDOR/
CONTRACTOR'S ACTUAL COST FOR OTHER THAN AN IMPOSED CHARGE BY FEDERAL,
STATE, COUNTY, OR CITY GOVERNMENT ENTITY AFTER THE FIRM PRICE PERIOD
SHALL BE SUBMITTED IN WRITING TO THE DEPARTMENT OF GENERAL SERVICES,
PURCHASING DIVISION. ANY INCREASE SHALL BE BASED ON THE CONTRACT
HOLDER'S ACTUAL COST INCREASE AND MAY NOT CONSTITUTE ADDITIONAL
PROFIT, AS SHOWN IN WRITTEN DOCUMENTATION SUCH AS INVOICES CLEARLY
DEMONSTRATING AN INCREASE IN COST COMPONENTS UPON WHICH ORIGINAL BID
OR LAST PRICE INCREASE WAS BASED, I.E. INVOICES FOR THE COST OF
MATERIALS, LABOR, DELIVERY, ETC., OR LABOR UNION AGREEMENTS FROM THE
START OF THE CONTRACT OR FIRM BID PRICE PERIOD AND CURRENT DATE AND/OR
A SIGNED LETTER FROM THE CONTRACT HOLDER'S SUPPLIER STATING THAT IT
HAS OR WILL BE IMPOSING A SPECIFIED DOLLAR AMOUNT OR A PERCENTAGE
INCREASE FOR ALL OF ITS CUSTOMERS. IF DOCUMENTATION IS FROM VENDOR/
CONTRACTOR'S SUPPLIER, VENDOR/CONTRACTOR MUST SHOW PROOF THAT IT HAS
TRIED TO OBTAIN THE GOODS FROM OTHER SUPPLIERS AND WAS UNABLE TO GET
IT AT ANY LOWER PRICE. ALL REQUESTS FOR PRICE INCREASES MUST BE
SUBMITTED IN WRITING.

IN ORDER FOR THE PURCHASING DIVISION TO APPROVE THE CONTRACT HOLDER'S
REQUEST FOR A PRICE INCREASE, ITS NEW BID PRICE(S) MUST STILL BE THE
LOW BID MEETING SPECIFICATIONS; THIS WILL BE DETERMINED BY USING THE
ORIGINAL EVALUATION MODEL WITH THE PRICES FROM THE NEW LIST PRICE.
IF THE CONTRACT HOLDER'S NEW BID PRICE IS HIGHER THAN THE NEXT LOW
BIDDER, PURCHASING DIVISION WILL EVALUATE THE NEXT LOW BID TO
DETERMINE IF IT MEETS SPECIFICATIONS AND IF SO, WILL ASK IF THE NEXT
LOW BIDDER IS WILLING TO HONOR ITS BID PRICES FOR POSSIBLE RE-AWARD.

IF THE NEXT LOW BIDDER AGREES TO HONOR ITS BID PRICE AND WILL HOLD IT
FOR THE FIRM BID PRICE PERIOD FOLLOWING AWARD, PURCHASING DIVISION
WILL APPRISE THE CONTRACT HOLDER OF THE SITUATION AND ASK IF IT WANTS
TO CONTINUE WITH ITS PRICE INCREASE REQUEST OR WITHDRAW ITS PRICE
INCREASE REQUEST. IF THE CONTRACT HOLDER STATES THAT IT WANTS TO
CONTINUE WITH ITS REQUEST FOR A PRICE INCREASE, PURCHASING DIVISION
WILL RECOMMEND CANCELLATION OF THE CONTRACT AND RE-AWARD TO THE NEXT
LOW BIDDER.

AT THE OPTION OF THE STATE, (1) REQUEST MAY BE GRANTED, (2) THE
CONTRACT MAY BE CANCELED AND AWARDED TO THE NEXT LOW BIDDER, (3)
THE CONTRACT MAY BE CANCELED AND THE COMMODITY/SERVICE BE READVERTISED
FOR AWARD, OR (4) CONTINUE THE CONTRACT WITHOUT CHANGE.
THE PURCHASING DIVISION WILL ACCEPT OR REJECT ALL SUCH WRITTEN
REQUESTS WITHIN FORTY-FIVE (45) WORKING DAYS OF THE DATE OF RECEIPT
OF COMPLETE AND VERIFIED DOCUMENTATION.

APPROVAL OF PRICE INCREASES

IF APPROVED, THE PURCHASING DIVISION WILL MODIFY THE CONTRACT TO
REFLECT THE APPROVED PRICE INCREASE, PRINT AND MAIL THE REVISED
CONTRACT. THE CONTRACT HOLDER SHALL HONOR ALL PURCHASE ORDERS
DATED PRIOR TO THE APPROVED PRICE INCREASE ACCEPTANCE DATE AT THE
ORIGINAL CONTRACT PRICE. APPROVAL OF ANY PRICE INCREASE RENEWS THE
FIRM PRICE PERIOD.

PRICE INCREASE REJECTION

WHEN THE STATE REJECTS A REQUEST FOR A PRICE INCREASE, THE CONTRACT
HOLDER WILL BE NOTIFIED IN WRITING OF THE STATE'S INTENTION PRIOR TO
THE FIRST OF THE FOLLOWING MONTH. IF THE CONTRACT IS TO BE CANCELED,
THE CONTRACT HOLDER WILL BE REQUIRED TO HONOR ALL PURCHASE ORDERS
THAT WERE PREPARED AND DATED PRIOR TO THE DATE OF THE TERMINATION,
IF RECEIVED BY THE CONTRACT HOLDER WITHIN A PERIOD OF THIRTY (30)
DAYS FOLLOWING THE DATE OF TERMINATION.
INSPECTION

ALL MATERIALS, EQUIPMENT, AND SUPPLIES ARE SUBJECT TO INSPECTION AND
TESTING. ITEMS THAT DO NOT MEET SPECIFICATIONS WILL BE REJECTED.
FAILURE TO REJECT UPON RECEIPT DOES NOT RELIEVE THE CONTRACTOR OF
LIABILITY. WHEN SUBSEQUENT TESTS AFTER RECEIPT ARE CONDUCTED AND
WHEN SUCH TESTS REVEAL DAMAGE OR FAILURE TO MEET SPECIFICATIONS, THE
STATE MAY SEEK DAMAGES REGARDLESS OF WHETHER A PART OR ALL OF THE
MERCHANDISE HAS BEEN CONSUMED.

PURCHASE ORDER RELEASE (SWC)

ORDERS FOR SERVICES OR SUPPLIES THAT ARE INCLUDED ON STATEWIDE
CONTRACTS SHALL BE PREPARED BY AGENCIES ON DEPARTMENTAL PURCHASE
ORDERS AND FORWARDED DIRECTLY TO THE VENDOR/CONTRACTOR. THESE PURCHASE
ORDERS, WHEN RECEIVED BY THE VENDOR/CONTRACTOR, SERVE AS AUTHORIZATION
FOR SHIPMENT. ITEMS FROM DIFFERENT CONTRACTS MAY BE COMBINED ON A
SINGLE PURCHASE ORDER TO THE SAME VENDOR/CONTRACTOR TO MEET MINIMUM
ORDER REQUIREMENTS. LOCAL GOVERNMENT AGENCIES OR AUTHORIZED
CORPORATIONS, WHERE APPLICABLE, WILL ISSUE THEIR PURCHASE ORDER
RELEASES DIRECTLY TO THE VENDOR/CONTRACTOR(S).

BILLING INSTRUCTIONS
THE CONTRACTOR SHALL INVOICE THE STATE ONLY AFTER COMPLETION OF THE
WORK DESCRIBED IN THE PURCHASE ORDER/CONTRACT, AND AS REQUIRED BELOW
PRIOR TO ANY PAYMENT.

THE CONTRACTOR SHALL SUBMIT AN INVOICE, WITH ALL NECESSARY SUPPORTING
DOCUMENTATION, TO: STATE AGENCY BILLING ADDRESS

SUCH INVOICE SHALL CLEARLY AND ACCURATELY DETAIL THE FOLLOWING
REQUIRED INFORMATION.

INVOICE/REFERENCE NUMBER; (ASSIGNED BY THE CONTRACTOR)
INVOICE DATE;
CONTRACT AND/OR PURCHASE ORDER NUMBER; (ASSIGNED BY THE STATE)
ACCOUNT NAME; PROCURING STATE AGENCY AND DIVISION NAME
ACCOUNT/CUSTOMER NUMBER; (UNIQUELY ASSIGNED BY THE CONTRACTOR TO
THE ABOVE-REFERENCED ACCOUNT NAME;
CONTRACTOR NAME;
CONTRACTOR FEDERAL EMPLOYER IDENTIFICATION NUMBER OR SOCIAL
SECURITY NUMBER; (AS REFERENCED IN CONTRACT)
CONTRACTOR CONTACT (NAME, PHONE, AND/OR FAX FOR THE INDIVIDUAL TO
CONTACT WITH BILLING QUESTIONS);
CONTRACTOR REMITTANCE ADDRESS;
DESCRIPTION OF DELIVERED ITEM OR SERVICE; AND
TOTAL AMOUNT DUE FOR DELIVERED ITEM OR SERVICE.

THE CONTRACTOR UNDERSTANDS AND AGREES THAT THE INVOICE SHALL;

INCLUDE ONLY CHARGES FOR SERVICE DESCRIBED IN CONTRACT OR PURCHASE
ORDER AND IN ACCORDANCE WITH PAYMENT TERMS AND CONDITIONS SET FORTH
IN CONTRACT OR PURCHASE ORDER;

NOT INCLUDE ANY FUTURE WORK BUT WILL ONLY BE SUBMITTED FOR
COMPLETED SERVICE; AND

NOT INCLUDE SALES TAX OR SHIPPING CHARGES (UNLESS OTHERWISE
STIPULATED IN THE CONTRACT OR PURCHASE ORDER).

THE CONTRACTOR AGREES THAT TIMEFRAME FOR PAYMENT (AND ANY DISCOUNTS)
BEGINS WHEN THE STATE IS IN RECEIPT OF A CORRECT INVOICE MEETING THE
MINIMUM REQUIREMENTS ABOVE.

PAYMENT

IT SHALL BE THE RESPONSIBILITY OF THE "BILL TO" AGENCY TO MAKE
PAYMENT. ANY QUESTIONS CONCERNING PAYMENT SHOULD BE ADDRESSED TO THE
"BILL TO" AGENCY LISTED IN THE TOP, RIGHT SIDE OF THE PURCHASE ORDER,
NOT THE PURCHASING DIVISION.

CANCELLATION

TERMINATION FOR CONVENIENCE: THE STATE MAY TERMINATE THIS CONTRACT
WITHOUT CAUSE. SAID TERMINATION SHALL NOT BE DEEMED A BREACH OF
CONTRACT BY THE STATE. THE STATE SHALL GIVE THE VENDOR/CONTRACTOR AT
LEAST NINETY (90) DAYS WRITTEN NOTICE BEFORE THE EFFECTIVE CANCELATION
DATE.
THE VENDOR/CONTRACTOR SHALL BE ENTITLED TO RECEIVE COMPENSATION FOR
GOODS SHIPPED OR SERVICES SATISFACTORILY COMPLETED AS OF THE
CANCELATION DATE, BUT IN NO EVENT SHALL THE STATE BE LIABLE TO THE
VENDOR/CONTRACTOR FOR COMPENSATION FOR ANY GOODS OR SERVICES WHICH
HAVE NOT BEEN RENDERED.
UPON SUCH TERMINATION, THE VENDOR/CONTRACTOR SHALL HAVE NO RIGHT TO
ANY ACTUAL GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR ANY OTHER
CLAIMS WHATSOEVER OF ANY DESCRIPTION OR AMOUNT.

TERMINATION FOR CAUSE: IF THE VENDOR/CONTRACTOR FAILS TO FULFILL ITS
OBLIGATIONS UNDER THIS CONTRACT IN A TIMELY OR PROPER MANNER, OR IF
THE VENDOR/CONTRACTOR VIOLATES ANY TERMS OF THIS CONTRACT, THE STATE
SHALL HAVE THE RIGHT TO IMMEDIATELY TERMINATE THE CONTRACT UPON
WRITTEN NOTICE OF INTENT TO CANCEL. THE STATE SHALL HAVE THE RIGHT TO
WITHHOLD PAYMENT IN EXCESS OF FAIR COMPENSATION FOR COMPLETED
SERVICES. NOTWITHSTANDING THE ABOVE, THE CONTRACTOR SHALL NOT BE
RELIEVED OF LIABILITY TO THE STATE FOR DAMAGES SUSTAINED BY VIRTUE OF
ANY BREACH OF THIS CONTRACT BY THE CONTRACTOR.

AT THE END OF ANY FISCAL YEAR ANY CONTRACT MAY BE CANCELED BY THE
STATE WITHOUT NOTICE, IN THE EVENT THAT FUNDS TO SUPPORT THE CONTRACT
BECOME UNAVAILABLE.

THE VENDOR/CONTRACTOR WILL BE REQUIRED TO HONOR ALL PURCHASE ORDERS
THAT WERE PREPARED AND DATED PRIOR TO THE DATE OF THE TERMINATION, IF
RECEIVED BY THE VENDOR/CONTRACTOR WITHIN A PERIOD OF THIRTY (30) DAYS
FOLLOWING THE DATE OF TERMINATION.

SERVICE

ALL BIDDERS ARE REQUIRED TO HAVE AN ADEQUATE SERVICE ORGANIZATION
FOR WHICH THE BID IS APPLICABLE. ENTER THE NAME, ADDRESS, TELEPHONE,
PAGER AND FAX NUMBER, EMAIL ADDRESS, AND AREA OF RESPONSIBILITY FOR
EACH SERVICE REPRESENTATIVE IN THE SPACES PROVIDED BELOW.
(ATTACH ADDITIONAL SHEET IF NECESSARY)

NAME: ________________________________

AREA: ________________________________

ADDRESS: ______________________________

________________________________

________________________________

PHONE: ________________________

TOLL FREE NUMBER: ___________________________

PAGER: ________________________

FAX: ________________________

EMAIL ADDRESS: ______________________________

TECHNICAL ASSISTANCE

THE VENDOR/CONTRACTOR WILL FURNISH COMPETENT TECHNICAL ASSISTANCE FOR
THE TYPE OF EQUIPMENT OR SERVICES REQUESTED WITHIN ___24___ HOURS
FOLLOWING A REQUEST AND WITHOUT ADDITIONAL COST TO THE STATE. ENTER
THE NAME, ADDRESS, AND TELEPHONE NUMBER OF THE TECHNICIAN OR SERVICE
REPRESENTATIVE IN THE SPACE PROVIDED BELOW.

NAME _______________________________
ADDRESS_______________________________
_______________________________
_______________________________

PHONE NO.______________________ FAX NO.__________________________

PAGER NO.______________________

EMAIL ADDRESS.____________________________________________

WEBSITE.__________________________________________________

SECURITY OF PROTECTED INFORMATION (A) ALL EMPLOYEES, AGENTS, AND
OTHER AFFILIATES OF CONTRACTORS UNDER THIS CONTRACT SHALL PROTECT THE
SECURITY OF INFORMATION IDENTIFIED TO THEM AS PROTECTED HEALTH
INFORMATION (PHI).

CONTRACTOR'S MANAGING AGENTS WHO ARE NOTIFIED BY THE STATE ABOUT THE
PRESENCE OF PHI IN FACILITIES COVERED BY THIS CONTRACT WILL TRANSMIT
SUCH NOTICE TO ALL EMPLOYEES, AGENTS, AND OTHER AFFILIATES OF THE CON-
TRACTOR ALLOWED ACCESS TO SUCH FACILITIES DURING THE COURSE OF THIS
CONTRACT.

(B) ALL INDIVIDUALS COVERED BY SECTION __(A) SHALL NOT READ, EXAMINE,
REMOVE, OR OTHERWISE INTERFERE WITH PHI. THEY SHALL NOT ALLOW ACCESS
TO PHI, OR DISCLOSE THE CONTENTS OF PHI, TO ANY OTHER PERSON. ALL
INDIVIDUALS WITH KNOWLEDGE OF AN UNAUTHORIZED DISCLOSURE OF PHI SHALL
NOTIFY EITHER AN APPROPRIATE STATE OFFICIAL OR A MANAGER OF THE CON-
TRACTOR WITH RESPONSIBILITY FOR NOTIFYING THE APPROPRIATE STATE
OFFICIAL.
PEST CONTROL SPECIFICATIONS (SWC 136)

A. SCOPE:

1. TO PROVIDE PEST CONTROL SERVICES TO INCLUDE ALL LABOR, EQUIPMENT
AND MATERIALS PER SPECIFICATIONS OUTLINED BELOW. PEST CONTROL IS
DEFINED AS THE CONTROL AND ELIMINATION OF SPECIFIC INCIDENTS OF ALL
NESTING AND BREEDING PESTS (EXCLUDING FIRE ANTS AND WOOD DESTROYING
INSECTS) AND THE CONTROL TREATMENT OF ALL POTENTIAL NESTING AND
BREEDING AREAS TO PREVENT RE-INFESTATION.

PURPOSE OF CONTRACT IS TO PROVIDE PEST CONTROL SERVICES USING THE
"INTEGRATED PEST MANAGEMENT" (IPM) METHOD, IN A MODIFIED FORM, PER
LISTED SPECIFICATIONS. IPM MEANS A MANAGED PEST CONTROL PROGRAM THAT
ELIMINATES OR MITIGATES ECONOMIC AND HEALTH DAMAGE CAUSED BY PESTS,
WHICH MINIMIZES THE USE OF PESTICIDES AND THE RISK TO HUMAN HEALTH
AND THE ENVIRONMENT AND USES A) INTEGRATED METHODS, B) SITE OR PEST
INSPECTIONS, C) PEST POPULATION MONITORING, D) ONE OR MORE PEST
CONTROL METHODS INCLUDING USER AGENCIES MAKING NECESSARY CORRECTIONS
AS PER VENDORS WRITTEN RECOMMENDATIONS IN REGARDS TO SANITATION AND
STRUCTURAL REPAIRS, E) MECHANICAL AND BIOLOGICAL CONTROLS AND F) OTHER
NON-CHEMICAL METHODS. IF NON-TOXIC OPTIONS ARE UNREASONABLE AND HAVE
BEEN EXHAUSTED, THE LEAST TOXIC PESTICIDE SHALL BE USED. IPM IS THE
COMBINING OF VARIOUS APPROPRIATE PEST CONTROL TACTICS, AS LISTED
ABOVE, INTO A SINGLE PLAN TO PREVENT AND MANAGE PEST INFESTATIONS.

THE INTEGRATED PEST MANAGEMENT (IPM) CONCEPT, IN A MODIFIED FORM,
WILL BE USED TO CONTROL AND ELIMINATE PEST INFESTATION. THIS CONCEPT
ENDEAVORS TO CONTROL PESTS THROUGH USE OF NON-CHEMICAL METHODS SUCH
AS ELIMINATING FOOD AND WATER SOURCES, HARBORAGE AREAS OR STRUCTURAL
DEFICIENCIES WHICH ALLOW ENTRY PRIOR TO RESORTING TO CHEMICAL TREAT-
MENT WHERE POSSIBLE. CHEMICAL TREATMENT METHODS WILL BE USED ONLY
WHEN THESE NON-CHEMICAL METHODS PROVE INEFFECTIVE.

MONTHLY SERVICE:

2. THE CONTRACT IS TO COVER ALL MONTHLY INSPECTIONS AND TREATMENT AT
EACH LOCATION. INSPECTIONS AND ANY NECESSARY TREATMENT WILL BE
CONDUCTED IN ALL AREAS, TO INCLUDE THE KITCHENS AND FOOD SERVICE
AREAS, ON A MONTHLY BASIS AT EACH LOCATION AT PRICES BID PER LINE
ITEM. THE VENDOR SHALL BE REQUIRED TO MAKE UNLIMITED RETURN VISITS
AT NO ADDITIONAL COST, TO ACHIEVE AND MAINTAIN SATISFACTORY RESULTS.
VENDOR SHALL BE REQUIRED TO FOG ALL KITCHENS AND FOOD SERVICE AREAS
ON AN AS REQUESTED BASIS AT NO ADDITIONAL COST TO THE STATE.

3. BID AMOUNT:

A. MONTHLY SERVICE: THE BID AMOUNT SHALL BE "PER MONTH" AND IS TO
INCLUDE COSTS FOR MATERIALS, SUPPLIES, EQUIPMENT (I.E. PEST
CONTROL FORMS, INSECTICIDES, PESTICIDES, GLUE BOARDS, BAIT TRAPS,
FLY STRIPS, ETC), LABOR AND TRAVEL FOR EACH LINE ITEM BID FOR
ON-SITE PEST CONTROL SERVICE WITH UNLIMITED RETURN VISITS PER
THE LISTED SPECIFICATIONS. NOTE: THE VENDOR WILL NOT BE
REIMBURSED FOR LODGING.

B. BROWN RECLUSE & BLACK WIDOW SPIDER TREATMENT SERVICE:

LINES FOR TREATMENT OF LESS THAN 500 SQUARE FEET: ENTER A PER EACH
TREATMENT PRICE FOR FACILITIES (LINE ITEMS) WITHIN THE COUNTY FOR
WHICH THE GROUP OF LINE ITEMS APPLIES.

LINES FOR TREATMENT OF 500 TO 1000 SQUARE FEET: ENTER A PER SQUARE
FOOT PRICE FOR TREATED AREAS WITHIN THIS RANGE FOR FACILITIES
(LINE ITEMS) WITHIN THE COUNTY FOR WHICH THE GROUP OF LINE ITEMS
APPLIES.

LINES FOR TREATMENT OF 1001 TO 2500 SQUARE FEET: ENTER A PER SQUARE
FOOT PRICE FOR TREATED AREAS WITHIN THIS RANGE FOR FACILITIES
(LINE ITEMS) WITHIN THE COUNTY FOR WHICH THE GROUP OF LINE ITEMS
APPLIES.

LINES FOR TREATMENT OF 2501 AND OVER SQUARE FEET: ENTER A PER
SQUARE FOOT PRICE FOR TREATED AREAS 2501 AND OVER FOR FACILITIES
(LINE ITEMS) WITHIN THE COUNTY FOR WHICH THE GROUP OF LINE ITEMS
APPLIES.

SERVICES WILL BE REQUIRED ON AN AS REQUESTED BASIS AND AS AUTHORIZED
BY THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO
OVERSEE THE FACILITIES PEST CONTROL.

B. GENERAL PERFORMANCE:

1. THE CONTRACT VENDOR SHALL PERFORM PEST CONTROL OVER THE ENTIRE
INTERIOR AREAS OF ALL AWARDED BUILDINGS TO INCLUDE INSECTS (EXCLUDING
FIRE ANTS AND WOOD DESTROYING INSECTS) AND RODENTS THROUGH A METHOD
OF CONTROL AND ELIMINATION TO INCLUDE NON-CHEMICAL AND CHEMICAL
INTEGRATED PEST MANAGEMENT (IPM) PROCEDURES. CONTROL METHODS WILL
ALSO BE PERFORMED ON THE EXTERIOR OF FACILITIES TO DENY ENTRY TO
BELOW LISTED PESTS. THE EXTERIOR PERIMETER FOR OUTSIDE COVERAGE
SHALL BE 10 FEET FROM BUILDING/STRUCTURE WITH CONSIDERATION GIVEN
FOR ORNAMENTALS, MULCH LANDSCAPING AND AROUND DUMPSTERS.

2. INSECT CONTROL:

A. THE VENDOR IS TO CONTROL ALL TYPES OF INSECTS TO INCLUDE, BUT NOT
BE LIMITED TO: COCKROACHES, ANTS (EXCEPT FIRE ANTS), FLIES,
BEDBUGS, FLEAS (INSIDE), CRICKETS, SILVERFISH, GROUND BEETLES,
SPIDERS, BROWN RECLUSE AND BLACK WIDOW SPIDER INFESTATIONS, MITES,
BEES, WASPS, MILLIPEDES, CENTIPEDES, AND OTHER STORED PRODUCT
TYPE PESTS.

B. FLY STRIPS AND GLUE BOARDS SHALL BE REPLACED AT REGULAR INTERVALS,
(I.E. WHEN FLY STRIPS AND GLUE BOARDS ARE FULL OR UPON THE
DIRECTION OF THE DEPARTMENT OF HEALTH OR THE DEPARTMENT OF
AGRICULTURE).

USER AGENCIES MAY REQUEST TO HAVE EXTRA FLY STRIPS AND GLUE BOARDS
LEFT ON SITE FOR USE PRIOR TO THE NEXT SCHEDULED INSPECTION OR
VENDOR SHALL REPLACE SUPPLIES ON AN AS REQUESTED BASIS ON A NON-
EMERGENCY SERVICE CALL. VENDOR SHALL PROVIDE FLY STRIPS AND GLUE
BOARDS AT NO ADDITIONAL COST TO THE STATE.

NOTE: AGENCY SHALL RETAIN USED GLUE BOARDS IN SEALED CONTAINER(S)
FOR VENDORS RECORDS AND LOG KEEPING TO BE GIVEN TO VENDOR
UPON THE NEXT SCHEDULED INSPECTION.

C. BROWN RECLUSE AND BLACK WIDOW SPIDERS:

1. THE VENDOR SHALL PROVIDE ERADICATION/ELIMINATION OF BROWN RECLUSE
AND BLACK WIDOW SPIDER TREATMENT SERVICES ON AN AS REQUESTED BASIS.
THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO
OVERSEE THE FACILITIES PEST CONTROL SHALL AUTHORIZE EACH TREATMENT
AND THE SQUARE FOOTAGE TO BE TREATED UPON DETERMINATION THAT THERE
IS AN INFESTATION. AN INFESTATION IS CONSIDERED TO BE A LARGE
NUMBER OF BROWN RECLUSE AND/OR BLACK WIDOW SPIDERS THAT THE AGENCY
CONSIDERS UNPLEASANT OR UNSAFE.

2. TREATMENT: THE VENDOR SHALL DETERMINE THE BEST METHOD OF TREATMENT
TO ERADICATE/ELIMINATE BROWN RECLUSE AND BLACK WIDOW SPIDERS.
VENDOR SHALL TREAT ALL AREAS WHERE BROWN RECLUSE AND/OR BLACK WIDOW
SPIDERS HAVE BEEN SEEN, FOUND ON GLUE BOARDS OR WHERE THERE HAVE
BEEN REPORTS OF BROWN RECLUSE OR BLACK WIDOW SPIDER BITES; THEIR
HARBORAGE AREAS AND AREAS OF PEST ENTRY TO BUILDING/STRUCTURE.

3. VENDOR SHALL USE ONLY LOW ODOR TYPE CHEMICALS APPROVED BY E.P.A.
AND THE STATE DEPARTMENT OF AGRICULTURE IF CHEMICALS ARE REQUIRED
TO ERADICATE INFESTATION.

4. VENDOR SHALL WARRANT EACH TREATMENT FOR THIRTY (30) DAYS. VENDOR
SHALL CONDUCT INSPECTION WITH THE FACILITY ADMINISTATOR OR OTHER
PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL OF ALL
GLUE BOARDS PLACED IN TREATED AREAS TWO (2) WEEKS AFTER TREATMENT.
IF IT IS DETERMINED BY THE FACILITY ADMINISTRATOR OR OTHER
PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL THAT
AN ACTIVE INFESTATION STILL EXISTS, THE VENDOR SHALL BE REQUIRED
TO RETREAT AREAS PREVIOUSLY TREATED FOR BROWN RECLUSE AND/OR
BLACK WIDOW SPIDERS AT NO ADDITIONAL COST TO THE STATE.

5. VENDOR SHALL FURNISH AND PLACE AN AMPLE AMOUNT OF GLUE BOARDS TO
MONITOR ANY ACTIVE INFESTATION AFTER EACH TREATMENT.

6. VENDOR SHALL INVOICE BID PRICE FOR APPLICABLE LINE ITEM FOR COUNTY
IN WHICH THE FACILITY RESIDES BASED ON PRICE BID FOR SQUARE FOOTAGE
TREATED FOR THE FOLLOWING RANGES: 500 TO 1000 SQUARE FEET, 1001 TO
2500 SQUARE FEET, AND 2501 AND OVER SQUARE FEET. IF THE SQUARE
FOOTAGE TREATED IS LESS THAN 500 THAN THE VENDOR SHALL BILL A
PRICE FOR A QUARANTEED MINIMUM AS BID ON APPLICABLE LINE ITEM.

THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE
THE FACILITIES PEST CONTROL WILL VERIFY THE AMOUNT OF SQUARE
FOOTAGE TREATED AND SIGN OFF ON THE SERVICE REPORT FORM WHICH WILL
HAVE THE SQUARE FOOTAGE TREATED AMOUNT LISTED. A COPY OF THE
SERVICE REPORT FORM WILL BE LEFT ON-SITE.

SQUARE FOOTAGE SHALL INCLUDE ALL AREAS TREATED TO INCLUDE, BUT NOT
BE LIMITED TO, WALLS, FLOORS AND CEILINGS.

3. RODENT CONTROL:

A. RODENT CONTROL SHALL INCLUDE THE EFFECTIVE CONTROL OF MICE AND
RATS NECESSARY TO MAINTAIN COMPLETE SANITARY STANDARDS IN AND
AROUND HABITABLE BUILDINGS. WHEN RODENTICIDES ARE EMPLOYED,
ALL LABEL RESTRICTIONS PERTAINING TO THEIR APPLICATION SHALL BE
STRICTLY ENFORCED. THE MATERIALS USED IN ACCESSIBLE AREAS SHALL
BE CONFINED TO EPA APPROVED TAMPER RESISTANT BAIT STATIONS
WHICH CONFORM TO ALL EXISTING GUIDELINES FOR CONSTRUCTION AND
INSTALLATION.

B. RODENT BAIT SHALL BE REPLACED AT REGULAR INTERVALS, NOT TO EXCEED
90 DAYS, AND BAITS SHOWING EVIDENCE OF RODENT INGESTION SHALL
BE REPLACED WHEN 2/3 OF THE BAIT HAS BEEN DEPLETED.

C. RODENT HOLES (INSIDE AND OUTSIDE) WILL BE TREATED DEEP ENOUGH
TO BE OUT OF REACH OF PEOPLE. WHEN A RODENT HOLE IS DETERMINED TO
BE ACTIVE, VENDOR SHALL ADVISE AGENCY OF RECOMMENDED REPAIRS/
MAINTENANCE OF STRUCTURE TO DENY RODENT ACCESS.

D. THE VENDOR MUST KEEP ON HAND, AND MAKE AVAILABLE, IF REQUESTED,
A MAP DETAILING THE LOCATIONS OF ALL RODENT CONTROL DEVICES USED
IN THE INTERIOR AND EXTERIOR OF EACH FACILITY WHERE THE VENDOR
PLACES SUCH DEVICES. THE DEVICES SHALL HAVE A DATE STICKER TO
INDICATE INSPECTION/SERVICE DATES AND BE NUMBERED TO CORRESPOND
WITH MAP.

E. CONTRACT VENDOR SHALL BE RESPONSIBLE FOR COMPLYING WITH ANY
SPECIAL CONSTRUCTION AND INSTALLATION OF TAMPER RESISTANT RODENT
BAIT TRAPS TO ENSURE THAT PEOPLE CANNOT COME INTO CONTACT WITH
THE BAIT OR BE INJURED BY THE TRAPS.

4. IF THE STATE OF TENNESSEE, DEPARTMENT OF HEALTH OR THE DEPARTMENT
OF AGRICULTURE, INSPECTS A FACILITY AND FINDS A PEST INFESTATION, A
SERVICE TO THE FACILITY MUST BE COMPLETED WITHIN TWO (2) WORKING DAYS
AND AS MANY TIMES THEREAFTER AND AS OFTEN AS NECESSARY TO CORRECT THE
PROBLEM TO THE SATISFACTION OF THE DEPT OF AGRICULTURE AT NO
ADDITIONAL COST TO THE STATE.

5. VENDOR SHALL ESTABLISH TREATMENT SCHEDULES FOR ALL BUILDINGS AND
AND AREAS TO BE MONITORED AND STRICTLY ADHERE TO THOSE SCHEDULES.
IN THE EVENT A SCHEDULE CANNOT BE MET, THE VENDOR SHALL GIVE A
MINIMUM OF EIGHT (8) HOURS ADVANCE NOTICE TO THE FACILITY
ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES
PEST CONTROL. VENDOR SHALL COORDINATE WITH THE FACILITY ADMINISTRATOR
OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL
TO RE-SCHEDULE A NEW DATE AND TIME FOR THE MONTHLY INSPECTION AT A
MUTUALLY AGREEABLE TIME AND DATE.

6. IN ADDITION TO ANY NORMAL TREATMENT FOR AN INFESTATION, ADDITIONAL
ULTRA LOW VOLUME (ULV) FOGGING MAY BE USED, ONLY WHEN NECESSARY, ONLY
IN CRAWL SPACES AND ABOVE CEILINGS (AS LONG AS IT DOES NOT CONTAIN
ASBESTOS). ULV FOGGING WILL ONLY BE PERFORMED WHEN THE FACILITY WILL
BE CLOSED FOR AN EXTENDED PERIOD (I.E. WEEKENDS, HOLIDAYS, AND WHEN
BUILDING OR BUILDING AREAS ARE UNOCCUPIED) AT NO ADDITIONAL COST TO
THE STATE.

IPM PLAN AND TRAINING:

THE VENDOR WILL ASSIST IN SETTING UP AN IPM PLAN AT ALL AWARDED
FACILITIES AND PROVIDE INITIAL TRAINING FOR THE PROGRAM. VENDOR SHALL
PROVIDE A WRITTEN IPM PLAN TO EACH AWARDED AGENCY WITHIN TWO (2)
WEEKS FOLLOWING THE INITIAL SCHEDULED INSPECTION.

VENDOR SHALL SCHEDULE ON-SITE IPM TRAINING WITHIN TWO (2) WEEKS AFTER
AWARD OF CONTRACT AT A MUTUALLY AGREED UPON DATE/TIME WITH THE
FACILITY ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE
THE FACILITIES PEST CONTROL FOR EACH AWARDED LOCATION. THE TRAINING
SHALL BE CONDUCTED ON-SITE AT EACH LOCATION WITHIN SIXTY (60) DAYS
AFTER AWARD OF CONTRACT. THE ON-SITE TRAINING SHALL CONSIST OF
TRAINING A MAXIMUM OF 20 PEOPLE PER LINE ITEM AWARDED FOR A MINIMUM
OF TWO (2) HOURS AND A MAXIMUM OF FOUR (4) HOURS.

SUBJECTS TO BE TAUGHT INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

1) EVALUATING AND RESOLVING PEST PROBLEMS THROUGH IPM AS FOLLOWS:
A. NATURAL CONTROLS
B. BIOLOGICAL CONTROLS
C. CULTURAL CONTROLS
D. MECHANICAL CONTROLS
E. SANITATION CONTROLS
F. CHEMICAL CONTROLS

2) INSTRUCTIONS ON PROPER RECORD KEEPING AND FILLING OUT OF THE
IPM FORMS FOR EACH BUILDING WHICH COMPRISES THE FACILITY.

3) WAYS TO AVOID FAILURE OF IPM.

AFTER THE TRAINING HAS BEEN PROVIDED, THE VENDOR SHALL PROVIDE A LIST
OF SUBJECTS TAUGHT IN THE IPM TRAINING CLASS, RECOMMENDATION AND
COMMENTS TO THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED
TO OVERSEE THE FACILITIES PEST CONTROL. THE VENDOR AND FACILITY
ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES
PEST CONTROL WILL SIGN & DATE THE IPM TRAINING CLASS DOCUMENT; A COPY
WILL BE KEPT AT THE AGENCY.

ON AN ANNUAL BASIS, AS REQUESTED BY THE FACILITY ADMINISTRATOR OR
OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL,
THE VENDOR SHALL PROVIDE IPM REFRESHER TRAINING ON-SITE TO A MAXIMUM
OF 20 PEOPLE FOR A MINIMUM OF TWO (2) HOURS AND A MAXIMUM OF FOUR (4)
HOURS AT NO ADDITIONAL COST TO THE STATE.

8. NON-CHEMICAL AND CHEMICAL PREVENTIVE METHODS:

A. NON-CHEMICAL PREVENTIVE METHODS:
1. BUILDING INSPECTIONS AND TREATMENT WILL BE CONDUCTED BY THE
VENDOR INSIDE AND OUTSIDE A FACILITY, AROUND DUMPSTERS, IN ALL
NON-ASBESTOS CRAWL SPACES, ABOVE DROP CEILINGS AND ANY
OTHER POINT OF POSSIBLE ENTRY LOOKING FOR PEST ENTRY POINTS.

2. SANITATION/FOOD STORAGE WILL ALSO BE REVIEWED TO DETERMINE
ANY PROBLEMS WHICH WOULD ATTRACT PESTS OR MAKE IT MORE
DIFFICULT TO ELIMINATE INFESTATIONS.

3. THE VENDOR WILL REPORT ANY DISCREPANCIES FOUND TO THE FACILITY
ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE
PEST CONTROL WITH RECOMMENDED CORRECTIONS ON WRITTEN SERVICE
REPORT FORMS. RECOMMENDATIONS ARE TO BE FOR METHODS OF DENYING
ACCESS OR HABITAT TO PESTS THROUGH SUCH ACTIONS AS OBSERVING
VENDORS DELIVERING FOOD SUPPLIES, ELIMINATE STORAGE OF
UNNECESSARY BOXES AND PAPER PRODUCTS, FIXING WATER LEAKS, AND
OTHER FORMS OF IPM METHODS TO CONTROL PESTS.

B. CHEMICAL PREVENTATIVE METHODS: WHEN CHEMICAL METHODS BECOME
NECESSARY THE FOLLOWING PROCEDURES WILL BE FOLLOWED:

1. THE VENDOR WILL GIVE NOTICE TO THE FACILITY ADMINISTRATOR OR
OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES PEST
CONTROL OF THE NEED TO PROVIDE CHEMICAL TREATMENT WHERE LABEL
PERMITS. THE VENDOR WILL INDICATE WHAT PRODUCT(S) WILL BE
USED, WHEN, WHERE AND REASON FOR CHEMICAL TREATMENT.

2. THE VENDOR SHALL, AT TIME OF TREATMENT, PROVIDE WRITTEN
RECOMMENDATIONS TO FACILITY ADMINISTRATOR OR OTHER PERSONNEL
DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL ON IPM
METHODS WHICH CAN BE USED TO PRECLUDE ANY RE-INFESTATION OF
PESTS, INCLUDING ANY SANITATION PROBLEMS ENCOUNTERED.

3. THE VENDOR SHALL PROVIDE TO THE AGENCY, THE CHEMICAL LABEL
AND MATERIAL SAFETY DATA SHEETS (MSDS) FOR ALL APPROVED
CHEMICALS USED.
NOTE: MSDS'S ARE TO BE PROVIDED AS A PACKAGE TO THE FACILITY
ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE
FACILITIES PEST CONTROL AT EACH FACILITY.

4. WHEN TREATMENT IS NECESSARY, THE LEAST TOXIC CHEMICAL REGISTERED
WITH THE DEPARTMENT OF AGRICULTURE SHALL BE INITIALLY USED;
OTHER REGISTERED CHEMICALS SHALL BE USED ONLY WHEN THE LEAST
TOXIC CHEMICAL PROVES INEFFECTIVE.

5. WHEN FOGGING METHODS ARE TO BE USED, THE VENDOR SHALL CONFIRM
WITH THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED
TO OVERSEE THE FACILITIES PEST CONTROL THAT THE AREA(S) WILL
BE UNOCCUPIED AND REMAIN SO FOR A PERIOD OF TIME PER LABEL
REQUIREMENTS.

6. ONLY ENVIRONMENTAL PROTECTION AGENCY (EPA) APPROVED,
NON-FLAMMABLE, NON-INJURIOUS PRODUCTS MAY BE USED. ANY MATERIALS
USED MUST ALSO BE IN COMPLIANCE WITH FEDERAL AND TENNESSEE STATE
REGULATION AND SPECIFICALLY APPROVED FOR AREAS IN WHICH USED.
THE PREFERRED METHODS OR NORMAL TREATMENT IS GEL/PASTE BAIT,
CRACK AND CREVICE INJECTION SYSTEM, AND ULV FOGGING FOR ABOVE
CEILINGS AND IN CRAWL SPACES.

7. IF FLIES AND/OR ANTS (EXCLUDING FIRE ANTS) ARE PRESENT, OR
REPORTED TO BE A PROBLEM IN A FACILITY THE VENDOR WILL USE
NON-CHEMICAL AND/OR CHEMICAL METHODS TO CONTROL THE PESTS AND
TO PREVENT RE-INFESTATION.

8. VENDOR SHALL CONFORM TO ALL FIRE PREVENTION REGULATIONS AND
SHALL EXERCISE EVERY PRECAUTION WHEN MATERIAL STORAGE IS
NECESSARY UNDER THIS SPECIFICATION. VENDOR SHALL PROCURE
PERMISSION FROM THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL
DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL PRIOR TO
STORING ANY MATERIAL AT THE FACILITY.

9. REPORT ALL ACTIONS TAKEN ON WRITTEN SERVICE REPORT FORMS
THE SAME AS PRESCRIBED UNDER IPM PARAGRAPH 8.A3 ABOVE.

C. IF CHEMICAL TREATMENT IS DEEMED NECESSARY IN FOOD SERVICE AREAS,
THE TREATMENT IS ONLY TO BE PERFORMED AFTER ALL FOOD SERVING
ACTIVITIES ARE COMPLETE.

9. REPORTING PROCEDURES: ALL CALLS FOR PEST PROBLEMS, OTHER THAN FOR
ROUTINE MONTHLY INSPECTIONS, WILL BE MADE TO THE VENDOR BY THE
FACILITY ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE
FACILITIES PEST CONTROL. THE CONTRACT VENDOR WILL PROVIDE TELEPHONE &
PAGER NUMBERS OF PERSONNEL TO CONTACT ON AN AS NEEDED BASIS FOR
"EMERGENCY AND NON-EMERGENCY" SERVICE CALLS. AN OUTSIDE ANSWERING
SERVICE AND/OR VOICE MAIL SYSTEM (I.E. ANSWERING MACHINE/RECORDER) IS
NOT ACCEPTABLE TO THE STATE AS A CONTACT FOR "NON-EMERGENCY" AND/OR
"EMERGENCY" SITUATIONS.

10. MONTHLY INSPECTIONS/SERVICE: ALL SERVICES SHALL BE PERFORMED
DURING NORMAL WORKING HOURS; UNLESS SPECIAL TREATMENTS ARE REQUIRED.
SHOULD ANY AREA REQUIRE SPECIAL TREATMENT OR EVACUATION FOR TREATMENT,
A SCHEDULE WILL BE MUTUALLY COORDINATED WITH THE FACILITY
ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES
PEST CONTROL. THERE WILL BE NO ADDITIONAL CHARGES TO THE STATE FOR
WORK CONDUCTED AFTER NORMAL WORKING HOURS.

11. MATERIALS USED IN PERFORMANCE OF WORK ARE TO BE CARRIED IN AND
OUT AND NEVER LEFT ON PREMISES WHERE INDIVIDUALS MAY COME IN CONTACT
WITH PORTIONS OF IT.

12. EMERGENCY AND NON-EMERGENCY SERVICES:
VENDOR SHALL PROVIDE FOR "EMERGENCY" AND "NON-EMERGENCY" SERVICE.
VENDOR'S ON-SITE RESPONSE TIME WILL COMMENCE UPON STATE NOTIFICATION
AND WILL BE AS FOLLOWS:

A. "EMERGENCY" - SERVICES WILL REQUIRE A FOUR (4) HOUR
ON-SITE RESPONSE TIME.

B. "NON-EMERGENCY" - SERVICES WILL BE REQUIRED ON-SITE
WITHIN ONE (1) BUSINESS DAY.

THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE
THE FACILITIES PEST CONTROL SHALL DETERMINE IF THE SITUATION IS AN
EMERGENCY OR NON-EMERGENCY.

NOTE: NORMAL WORKING HOURS FOR THE MAJORITY OF STATE FACILITIES
ARE FROM 8:00 AM TO 4:30 PM, MONDAY THROUGH FRIDAY,
EXCLUDING STATE HOLIDAYS, HOWEVER IT IS THE RESPONSIBILITY
OF THE CONTRACT VENDOR TO VERIFY WHAT IS THE "NORMAL"
WORKING HOURS FOR THE FACILITIES FOR WHICH THEY HAVE BEEN
AWARDED AND TO COORDINATE WITH THE FACILITIES ADMINISTRATOR
OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES
PEST CONTROL AS TO THE DATE/TIMES THAT HE/SHE NEEDS TO HAVE
THE SERVICES CONDUCTED.

AFTER NORMAL WORKING HOURS INCLUDE WEEKENDS AND HOLIDAYS
AS PROCLAIMED BY THE COMMISSIONER OF THE DEPARTMENT
OF PERSONNEL.

13. ANY BUILDING(S) UNDER THESE SPECIFICATIONS THAT EXPERIENCE DAMAGE
CAUSED BY THE CONTRACT VENDOR OR HIS/HER EMPLOYEES SHALL BE RESTORED
TO ORIGINAL CONDITION BY THE CONTRACTOR AT NO ADDITIONAL COST TO THE
STATE OF TENNESSEE. THE VENDOR IS RESPONSIBLE FOR THE SECURITY AND
SAFETY OF PROPERTY BELONGING TO THE STATE OF TENNESSEE. THE VENDOR
SHALL BE RESPONSIBLE FOR REIMBURSING THE STATE FOR LOST OR DAMAGED
BUILDING CONTENTS CAUSED BY THE VENDOR OR THEIR EMPLOYEES.

14. CONTRACT VENDOR SHALL BE REQUIRED TO SIGN-IN AND SIGN-OUT AT
EACH FACILITY EACH TIME THEY VISIT THE SITE. VENDOR SHALL ALSO BE
REQUIRED TO PRESENT PHOTO ID. VENDOR SHALL SIGN-IN AND SIGN-OUT AT
THE FACILITIES GUARD STATION (IF APPLICABLE) OR IF THERE IS NOT A
GUARD STATION AT THE FACILITY, THE VENDOR SHALL SIGN-IN AND SIGN-OUT
WITH THE FACILITY ADMINISTRATOR OR OTHER DESIGNATED PERSONNEL.

15. AFTER EACH SITE VISIT (MONTHLY SERVICE, EMERGENCY, NON-EMERGENCY
SERVICES OR BROWN RECLUSE/BLACK WIDOW SPIDER TREATMENT), CONTRACT
VENDOR SHALL PROVIDE THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL
DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL WITH A WRITTEN LIST
OF BUILDINGS SERVICED, WRITTEN SERVICE REPORT FORMS FOR EACH BUILDING.
THE WRITTEN SERVICE REPORT FORMS SHALL INCLUDE BUT NOT BE LIMITED TO:
TYPES OF INFESTATIONS FOUND AND LOCATION, ENTRY POINTS, HARBORAGE
AREAS, AND OTHER PERTINENT INFORMATION SUCH AS TREATMENT REMEDIES
AND ANY RECOMMEDATIONS FOR METHODS THAT THE AGENCY MAY TAKE TO DENY
ACCESS OR HABITAT TO PESTS. THE CONTRACTOR SHALL LEAVE A COPY OF
WRITTEN SERVICE REPORT SIGNED BY THE FACILITY ADMINISTRATOR OR OTHER
PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL AFTER
EACH VISIT INDICATING TIME IN AND TIME OUT.

16. AGENCY SHALL PROVIDE WATER AND ELECTRICITY SHOULD THE CONTRACTOR
REQUIRE THEM IN PERFORMANCE OF THEIR DUTIES. WHENEVER CONDITIONS
CONDUCIVE TO THE BREEDING AND HARBORAGE OF PESTS OR INSECTS ARE FOUND
TO EXIST, THEIR EXISTENCE SHALL BE REPORTED ON THE WRITTEN SERVICE
REPORT FORM AND SUBMITTED TO THE FACILITY ADMINISTRATOR OR OTHER
PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL WHO WILL
COOPERATE IN ALL REASONABLE MANNER TO CORRECT THE ADVERSE CONDITION.

17. MONTHLY PAYMENT WILL BE MADE UPON RECEIPT AND VERIFICATION THAT
ALL BUILDINGS WHICH COMPRISE THE FACILITY (LINE ITEM) HAVE BEEN
INSPECTED AND SERVICED FOR THAT MONTH. CONTRACT VENDOR SHALL INVOICE
LOCATIONS SERVICED AT PRICES BID PER LINE ITEM ON AWARDED CONTRACT.

C. KITCHENS AND FOOD SERVICE AREAS:

INSPECTIONS SHALL BE MADE OF KITCHEN AND DINING AREAS DURING ANY TIME
PERIOD, TO INCLUDE OPERATING HOURS. IF CHEMICAL TREATMENT IS DEEMED
NECESSARY, THE TREATMENT IS ONLY TO BE PERFORMED AFTER ALL FOOD
SERVING ACTIVITIES ARE COMPLETE. IN MOST CASES THIS WOULD BE AFTER
NORMAL WORKING HOURS. FOR AFTER NORMAL WORKING HOURS, THE VENDOR
WILL COORDINATE WITH THE FACILITY ADMINISTRATOR OR OTHER PERSONNEL
DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL FOR ACCESS TO THE
KITCHEN AND DINING AREAS. IN THE EVENT OF CONTAMINATION OF FOOD,
FOOD CONTACT SURFACES OR EQUIPMENT, THE FOOD SERVICE SUPERVISOR WILL
BE NOTIFIED IMMEDIATELY. VENDOR SHALL BE RESPONSIBLE FOR ENSURING
PROPER AND THOROUGH CLEANING OF THE EFFECTED AREAS(S) TO REMOVE ALL
INSECTICIDE RESIDUES. MATERIALS USED IN THE PERFORMANCE OF WORK ARE
TO BE CARRIED IN AND OUT AND NEVER LEFT ON THE PREMISES WHERE
PERSONNEL MIGHT COME IN CONTACT WITH PORTIONS OF IT. AGENCY SHALL BE
RESPONSIBLE FOR STORING ALL FOOD ITEMS PRIOR TO APPLICATION.

D. CORRECTIONAL FACILITIES:

VISITS TO ALL CORRECTIONAL FACILITIES REQUIRE PROPER CHECK-IN AND
CHECK-OUT; ON NO OCCASION WILL SERVICE BE PROVIDED TO CORRECTIONAL
FACILITIES WITHOUT PROPER CONTACT WITH THOSE PERSONNEL IN CHARGE
OF THE FACILITY. SECURITY PROVISIONS FOR ALL CORRECTIONAL FACILITIES
MUST BE STRICTLY OBSERVED. THE DEPARTMENT OF CORRECTIONS RESERVES THE
RIGHT TO INSPECT AND SEARCH ALL CONTRACT PERSONNEL AND/OR VEHICLES
AT ANYTIME WHILE ON THE CORRECTIONAL FACILITY COMPOUND. VENDOR SHALL
COORDINATE ACCESS TO THE CORRECTIONAL FACILITY WITH THE FACILITY
ADMINISTRATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES
PEST CONTROL.

SECURITY REQUIREMENTS ADVISEMENT FOR CORRECTIONAL INSTITUTIONS:

THE VENDOR IS ADVISED THAT FOR CORRECTIONAL INSTITUTIONS THE VENDOR
AND THEIR EMPLOYEES SHALL STRICTLY ABIDE BY ALL TENNESSEE DEPARTMENT
OF CORRECTION AND APPLICABLE CORRECTIONAL FACILITY POLICIES AND
PROCEDURES AT ALL TIMES. DEVIATIONS FROM THESE POLICIES BY THE
VENDOR OR THE VENDOR'S EMPLOYEES WILL NOT BE TOLERATED AND WILL BE
CONSIDERED GROUNDS FOR CONTRACT CANCELLATION.

E. GENERAL FACILITY ACCESS:

DURING MONTHLY INSPECTIONS AND/OR TREATMENTS OR ANYTIME THE VENDOR
VISITS A FACILITY THEY WILL CHECK IN WITH FACILITY ADMINISTRATOR OR
OTHER PERSONNEL DESIGNATED TO OVERSEE THE FACILITIES PEST CONTROL.
VENDOR SHALL COORDINATE AFTER HOURS ACCESS TO THE FACILITY WITH THE
FACILITY ADMINISTATOR OR OTHER PERSONNEL DESIGNATED TO OVERSEE THE
FACILITIES PEST CONTROL.

F. VENDOR TRAINING AND QUALIFICATIONS:

1. THE VENDOR AND ALL TECHNICIANS SERVICING THE STATE OF TENNESSEE
FACILITIES UNDER THIS CONTRACT SHALL BE TRAINED AND KNOWLEDGEABLE
OF IPM PROGRAMS AND PROCEDURES (TO INCLUDE NON-CHEMICAL AND
CHEMICAL PREVENTIVE METHODS).

2. THE VENDOR SHALL HAVE A CURRENT TENNESSEE PEST CONTROL CHARTER
AND SERVICING TECHNICIANS SHALL HAVE A TENNESSEE CHEMICALS CONTROL
CERTIFICATION TO USE CHEMICALS TO CONTROL/ELIMINATE PESTS WITH ALL
APPROPRIATE TRAINING IN THE USE OF CHEMICALS AND MEET ALL REQUIREMENTS
IN ACCORDANCE WITH THE LAWS AND REGULATIONS GOVERNING PEST CONTROL
OPERATORS AND APPLICATORS OF RESTRICTED USE PESTICIDES.

THE CONTRACT VENDOR SHALL MAINTAIN THEIR PEST CONTROL CHARTER FOR THE
DURATION OF CONTRACT.

THE CONTRACT VENDOR'S SERVICING TECHNICIANS SHALL MAINTAIN THEIR
TENNESSEE CHEMICALS CONTROL CERTIFICATIONS AS REQUIRED BY THE
DEPARTMENT OF AGRICULTURE FOR THE DURATION OF CONTRACT.

3. BID SUBMITTALS: AS A MINIMUM, THE VENDOR IS TO SUBMIT THE
FOLLOWING WITH THE BID PACKAGE:

A. A COPY OF VENDOR'S TENNESSEE PEST CONTROL CHARTER

B. LIST OF PEST CONTROL SERVICING TECHNICIANS AND A COPY OF THEIR
TENNESSEE CHEMICALS PEST CONTROL CERTIFICATIONS.

NOTE: PLEASE ENTER TENNESSEE PEST CONTROL CHARTER IN TERM AND
CONDITION TITLED "LICENSES (LISTINGS)", ATTACH A COPY OF VENDORS'
CHARTER AND A LIST OF THEIR PEST CONTROL TECHNICIANS AND THE
TECHNICIAN'S CERTIFICATIONS TO THE BID DOCUMENT. AFTER AWARD, THE
CONTRACT VENDOR SHALL BE REQUIRED TO PROVIDE CERTIFICATIONS OF
PEST CONTROL CERTIFICATIONS TO PURCHASING DIVISION FOR PERSONNEL
CHANGES OR UPON RECEIPT OF PEST CONTROL CERTIFICATION. VENDOR
SHALL BE REQUIRED TO PROVIDE COPY OF PEST CONTROL CHARTER AND
THEIR PEST CONTROL TECHNICIAN'S CHEMICAL CONTROL CERTIFICATIONS
TO USER AGENCIES UPON REQUEST.

4. QUALITY SERVICE: IF AT ANY TIME DURING THE CONTRACT PERIOD,
SERVICES ARE NOT PROVIDED IN ACCORDANCE WITH TERMS & CONDITIONS AND
SPECIFICATIONS, A REASONABLE EFFORT TO RESOLVE THE PROBLEM SHOULD BE
MADE BY THE USER AGENCY. IF THE PROBLEM STILL EXISTS, A VENDOR
COMPLAINT SHALL BE FILED WITH THE PURCHASING DIVISION. THE VENDOR IS
REQUIRED TO RESPOND TO THE VENDOR COMPLAINT WITHIN 14 WORKING DAYS.
FAILURE TO RESPOND TO THE VENDOR COMPLAINT WITHIN THE REQUIRED
TIMEFRAME AND/OR FAILURE TO CORRECT THE PROBLEM FOR WHICH THE
COMPLAINT WAS LODGED MAY RESULT IN CANCELLATION OF ALL OR PART OF
THE AWARDED CONTRACT AND REMOVAL FROM PURCHASING DIVISION'S ACTIVE
BID LIST.