Rhonda Edens began her Public Health career in October 2001 as a Public Health Office Assistant. In 2004, Rhonda became certified as a Deputy Registrar and has served as a Vital Records Clerk ever since. Rhonda is always welcoming and embodies great customer service for the State of Tennessee at the Washington County Health Department. She has taken ownership of the new vital records process (VRISM); even taking the time to provide a letter to all of our local funeral home partners that fully explained the new details of the process prior to its implementation. This prepared them ahead of time and warranted many phone calls from the partners complementing Rhonda on her effectiveness and positive demeanor during the transition. Rhonda is regularly noted as making days brighter with her friendly and gentle demeanor, which is crucial when serving in a vital records role.