Tijuana Williams has been with the State of Tennessee for almost 15 years and currently serves the Department of Mental Health and Substance Abuse Services as a Lead Psychiatric Technician at the Memphis Mental Health Institute (MMHI). On a daily basis, Tijuana compassionately interacts with individuals who are referred to MMHI for involuntary services. Tijuana makes sure to attempt to put the patient at ease about their referral for services and explains the steps that will be taken in evaluating their needs. Her interactions with patients during the admission evaluation process helps patients feel more comfortable in a stressful and confusing situation. Tijuana is regarded by her co-workers as a committed leader, always going above and beyond expectations in providing service to both internal and external customers. Tijuana demonstrates benevolence and professionalism while being a leader who is committed to serving those in need.