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If you have received an error message on a TN.gov online service, you can get assistance with the error below.

Frequently Asked Questions

Birth and Death Certificates

Unemployment

How do I file for unemployment?

You can file online at https://ui.tn.gov/. You will need the information below to file online:

  • A Valid Email Address
  • Employer name and address
  • Social Security Number
  • Telephone number
  • Name of county where you reside
  • Your last day worked and the reason for separation from your last employer (e.g., quit, fired, lack of work, laid-off or job eliminated, etc.)
  • DD 214, Member -4 (if you served in the military in the past 18 months)
  • Your bank routing number and account number if you prefer to receive benefit payments by direct deposit. If you do not enter direct deposit information and you are determined to be eligible to receive UI benefits, you will automatically receive your benefits on the Tennessee Automated Payment Visa Card provided by Chase Bank.
How can I contact someone about unemployment?

You can chat, e-mail, or request a phone call from a claims representative at http://tdlwd.zendesk.com/account/dropboxes/20132384

How long will it take for my unemployment request to be approved or denied?

Many applications for unemployment are taking 8-10 weeks to process. You can check the status of your claim by logging in with your PIN to https://ui.tn.gov/ or calling 877-813-0950. If you are approved, your status will say "released," and your first deposit will be made either to your debit card or bank account within 72 hours. You will initially receive a large amount covering the weeks of processing before starting your regular weekly benefit. If your claim is denied, you will receive a notice by mail from the TN Department of Labor and Workforce Development.

Driver License

How do I change my address on my driver license?

You can change your address online, but you will NOT receive a new license or sticker for the back of your license,. You will aos not receive a new handgun carry permit. If you would like the new address printed on your license, go to a Driver Service Center. See fees for a duplicate license.

Where is my local DMV?

You can view a listing of Driver Service Centers or see a map of Driver Service Centers in the state.

How do I check my license status?
How much is my reinstatement fee?
Do I have any restrictions on my license?

Visit the Dept. of Safety Web Site or contact them at (615) 741-3954 or 1-866-903-7357 or FinResp.Safety@tn.gov.

What do I bring to get a new license?

See the list of documents to bring for a Class D license.

How do I obtain my driving record?

See the Dept. of Safety's Web site about getting a copy of your dirving record.

How do I make a road test appointment?

Make your appointment for a road test online. If you cannot make the appointment online, you can use the automated phone system at (615) 253-5221.

How do I cancel a road test appointment?

You must have your confirmation number to cancel. If you made the appointment online, you can cancel it online. If you do not have your confirmation from the online appointment, contact the TN.gov Help Desk at (615) 313-0300 or help@egovtn.org.

What does a minor need to get a learners permit?

You can find information about the graduated driver license program at the Dept. of Safety's Web site..

Handgun Permits

How do I get a handgun permit?

Go to the Handgun Carry Permit application pages at the Dept. of Safety's Web site.

How do I renew my handgun permit?

Go to the Handgun Carry Permit renewal pages at the Dept. of Safety's Web site.

Human Services

Dept. of Health

How do I apply for Tenncare?

For more information visit www.tn.gov/tenncare/mem-apply.html.

How do I renew my health care license online?

Renew online at the Online License Renewal and Information Update service.

Who do I talk to about my health care license?

For assistance with your license, visit the Health Related Boards Web site.

How do I check to see if a doctor has bad reviews?

For more information contact Health Related Boards at 615-532-3202, toll-free at 800-778-4123 or by e-mail at tn.health@tn.gov.

How do I report a doctor?

For more information contact Health Related Boards at 615-532-3202, toll-free at 800-778-4123 or by e-mail at tn.health@tn.gov.

How can I get information on a nursing home?

For more information contact Health Related Boards at 615-532-3202, toll-free at 800-778-4123 or by e-mail at tn.health@tn.gov.

Alcoholic Beverage Commission (ABC)

Vehicle Titles and Registrations

How do I renew my tags?

For more information visit http://www.tn.gov/revenue/faqs/trfaqs.htm or contact the Dept. of Revenue at (615) 741-3101, toll free at 1-888-871-3171 or by e-mail at e-mail.T&R@tn.gov.

Who do I contact to put a lien on a vehicle?

For more information visit http://www.tn.gov/revenue/faqs/trfaqs.htm or contact the Dept. of Revenue Division of Title and Registration at (615) 741-3101, toll free at 1-888-871-3171 or by e-mail at e-mail.T&R@tn.gov.

Housing

Department of State and Business

Commerce and Insurance

How do I obtain tenant laws?

For more information contact the Department of Commerce & Insurance at 615-741-2241.

Who regulates utility companies?

For more information contact the Department of Commerce & Insurance at 615-741-2241.

How do I renew my security guard license?

For more information contact the Department of Commerce & Insurance at 615-741-2241.

How do I renew my cosmetology license?

For more information contact the Department of Commerce & Insurance at 615-741-2241.

How do I make a complaint on a business?

For more information contact the Department of Commerce & Insurance at 615-741-2241.

How do I get a contractors license?

For more information contact the Department of Commerce & Insurance at 615-741-2241.

How do I renew a contractor's license?

For more information contact the Department of Commerce & Insurance at 615-741-2241.

TWRA