Calls are answered 7:00 a.m. to 5:30 p.m., Monday thru Friday.
The Family Assistance Service Center answers calls and can make changes to your Families First, Food Stamps, Medicaid and TennCare case.
For out of state verifications, please fax (615) 687-5535.
400 Deaderick Street, 15th Floor
Nashville, TN 37243-1403
Please contact the DHS Office of Customer Service for all other customer issues or inquiries.
The Department of Human Services is committed to providing quality customer service to all citizens. Our goal is to provide services in a professional, respectful and timely manner. We are constantly striving to improve our processes and value your input. In the event we have exceeded your expectations or did not meet your expectations for quality customer service, please submit a compliment or complaint.
“To improve the well-being of Tennesseans who are economically disadvantaged, vulnerable or living with disabilities through a network of financial, employment, protective and rehabilitative services.”