Department of Human Services

Families First Online Policy Manual

Right to Apply for Families First

Revised:

2.1

POLICY STATEMENT

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·        Any person wishing to do so shall have the opportunity to apply for Families First.

 

·        Information about the Families First program administered by the Department of Human Services shall be provided to any person requesting it.

 

·        Applications may be submitted in person, by mail, by FAX, or on-line to the DHS Office in the county of the applicant’s residence and must be on a form prescribed by the agency.  The application must be filed by the applicant, his/her authorized representative or designated agent, or someone acting responsibly for him/her.

 

·        An applicant may be assisted by any individual of his choosing in the various aspects of the application/renewal of eligibility process.  However, it is unlawful for any person/agency to charge or receive anything of value, either directly or indirectly, for providing such assistance to a person requesting Families First.

 

·        Proof of eligibility is not required of a person prior to his filing an application.

 

·        The right to file an application shall not be denied to any person even though it is apparent to the caseworker that eligibility for Families First benefits does not exist.

 

·        The applicant (or designee) must complete an interactive interview with the caseworker whereby the application will be completed through on-line entry of information into the eligibility and case management system.  In the event the eligibility and case management system is unavailable the information will be collected via a paper application and will be entered into the eligibility and case management system at a later time to complete the electronic case file.

 

Glossary

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