Department of Human Services

Families First Online Policy Manual

Rights and Responsibilities

Revised:

31.17

ADA DECISION NOTICES TO CLIENTS

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When a client requests an accommodation or the Department or contractor recognizes that an accommodation is needed, the client must be notified that the request has been considered and given the details of the outcome by the caseworker, client rep or contractor to whom the accommodation request was made.  The notice must include:

 

·        The accommodation requested.

 

·        Whether the request was approved or denied.

 

·        The reason for the denial.

 

·        Any alternative accommodations offered.

 

·        The Compliance Officer’s address.

 

·        Instructions on the steps needed to make a complaint to the Compliance Officer.

 

Glossary

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