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Department
of Human Services Families
First Online Policy Manual Rights and Responsibilities |
Revised: |
31.26 |
ACCOMMODATIONS PROCEDURES
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Waiver of
office interview for
Families First applicants: ·
If the client
has named an authorized representative for the AU, the representative can
come to the office in lieu of the client.
The authorized representative may answer basic questions needed for
eligibility determination but may not negotiate a PRP or provide other
selected information, e.g. child support cooperation. The PRP and child support discussion must
be with the client. ·
The office
interview must be waived upon
request by any AU which is unable to appoint an authorized representative
and: o Has no AU members able to come to the
county office because they are 65 years of age or older or are
handicapped/disabled. o Lives in an extremely remote location. o Has no AU members able to come to the county office because
of transportation difficulties or similar hardships which the county
determines, on a case-by-case basis, warrants a waiver of the office
interview. These hardship conditions
include, but are not limited to: -
Illness. -
Care of a
household member. -
Prolonged
severe weather. -
Hardship
associated with living in a rural area. -
Employment
or training hours that prevent an applicant/recipient from participating in a
face-to-face interview. Note: If
needed, the county office should try to accommodate working/training hours by
scheduling appointments outside traditional business hours. Telephone interviews The county office may offer a telephone interview in lieu of a
face-to-face interview for an AU for whom the face-to-face interview has been
waived. Out-of-office interviews For those clients who are unable to come to the office or participate
in a phone interview, interviews may be held in a mutually agreed-upon site
(e.g. community mental health center, client’s workplace, DHS satellite
offices, community agencies, or other locations). Alternate interview examples ·
When a
client is hospitalized, a telephone interview or an authorized representative
interview should be offered. ·
A home-bound
disabled client who is unable to be served through a telephone interview or
authorized representative should be offered a home visit. ·
If a
handicapped/disabled client indicates that he/she needs a home visit because
of transportation problems, consult with the Field Management Director for
additional guidance as to whether the accommodation should be made. A home visit is not necessarily the
mandated accommodation if other arrangements, e.g. telephone interview or
alternate transportation, can be made. |
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