Department of Human Services
Families First Online Policy Manual
COUNTY TO COUNTY TRANSFERS
Families First recipients may move from county to county within the state and remain eligible for benefits. The caseworker must inform the client at each application and renewal to:
· Report any plan to change residence.
· Provide the approximate date of the move.
· Provide the new address with directions to the residence.
The county offices are responsible for:
· Transferring the case to the new county as quickly as possible.
· Ensuring that benefits are not interrupted if the recipient provides all necessary information.
· Completing a renewal within 30 days of receipt.
When the AU is transferred from county to county in the state, the AU is responsible for providing verification for all points of eligibility during the renewal in the new county.
When the recipient reports a move, the caseworker/client rep in the old county of residence will update the address and directions to the residence on the appropriate eligibility and case management system screens and document the circumstances of the transfer. When the caseworker/client rep in the new county of residence reviews the case, he/she will update the appropriate eligibility and case management system screens and document any pertinent information, just as with any other renewal.
· When a Families First AU moves from one county in the state to another, the caseworker/client rep in the “old” county will transfer the case on the eligibility and case management system to the new county.
· If the AU is in an eligibility and case management system case with other AUs, the caseworker/client rep will delete the members of the AU that have moved and set up a new eligibility and case management system case for these members before transferring them to the new county.
· If the recipient reports the move to the new county first, the caseworker/client rep in that county will notify the caseworker/client rep in the old county who will either transfer the case or remove the individuals, as appropriate.
· A renewal must be completed by the caseworker in the new county within 30 days of receipt. When the case is assigned to the caseworker in the new county, he/she will:
- Schedule a renewal appointment with the recipient.
- Determine continuing eligibility.
- Authorize the case; if an AU without a work requirement.
- Refer the AU to a client rep, if there is a work requirement.
· When the client rep receives the referral, he/she will:
- Schedule an appointment to discuss current circumstances and work requirements.
- Refer the client to the work activity contractor.
- Refer the client to the child care certificate, if needed.