Department of Human Services

Food Stamp OnlinePolicy Manual

Complaints, Appeals and Fair Hearings - Procedures

Revised:

40.1

INTRODUCTION

Food Stamp Table of Contents

1240-1-30

Any applicant for or recipient of food stamps may complain directly to the county, area, district, Service Center, or State Office when dissatisfied with an action on his case.Complaints must be given prompt and careful attention and corrective action when indicated, must be taken immediately.Local and Service Center staff are responsible for providing assistance within the full intent of Department policies and with making efforts to resolve conflicts, which result in complaints in relation to the Departmentís programs.Such efforts will involve the caseworker, the supervisor, the area manager, program supervisor, district program director and/or district administrative director.

 

When the aggrieved person continues to be dissatisfied with the action taken by local staff, he has the absolute right to appeal for a fair hearing by an impartial official.The local offices and Service Centers must provide whatever assistance the complainant requires in appealing for a fair hearing.

 

Glossary of Terms

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Food Stamp Table of Contents

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