Exciting New Features for Family Assistance Customers Offering Easier, Faster Service
Have a question?
There’s no need to wait in line or call in for an answer. DHS is now available at your fingertips to answer questions on Family Assistance programs - Families First and SNAP, with 3 new online and mobile ready tools: Family Assistance Case Connect, Live Chat and Direct Email.
Family Assistance Case Connect allows users to view monthly benefit amounts and arrival dates, upcoming appointments, and check the status of applications. With Live Chat and Direct Email, users have real time interaction with DHS representatives. Live Chat allows for instant question and answer on general questions regarding Family Assistance programs. Through the Direct Email tool, users are able to send questions and concerns to the right place for needed feedback.
If you have a question, try them out now!
February 25, 2015
State Rehabilitation Council to Hold Quarterly Meeting (More)
January 30, 2015
The Tennessee TANF Plan is available for public comment from February 1 – March 17, 2015. CLICK HERE for plan. Please email all comments to Interim Family Assistance Director, Lakecia Peterson at Lakecia.Peterson@tn.gov
January 14, 2015
State Rehabilitation Council To Hold Quarterly Meeting (More)
January 9, 2015
State Human Trafficking Task Force Recognizes National Human Trafficking Awareness Day – Jan 11 (More)
2015 Vocational Rehabilitation Letter of Agreements (More)
Family Assistance program informational training (More)
Follow the Journey to Creating a 21st Century Family Assistance Service Delivery Model
The Department recognizes the strength and capabilities of our family assistance customers. It is with this group and their needs in mind that has led the Department on a journey toward improving how we deliver services. This direction is also congruent with research related to brain science and pathways out of poverty. Fundamental to this is reducing the stress associated with accessing services. Click here for more information
DHS Mission Statement:
To offer temporary economic assistance, work opportunities, and protective services to improve the lives of Tennesseans.