Client Rights & Responsibilities

Each applicant for or client of Rehabilitation Services has the continuing responsibility to cooperate with the VR counselor. Close cooperation is essential because each rehabilitation plan is individualized to meet the specific needs of the client. Failure by the applicant or client to keep appointments, maintain passing grades and/or satisfactory performance in training programs, or fulfill other responsibilities may lead to termination from the program.

Applicants or individuals who are dissatisfied with any decision or who believe they have been treated unfairly have the right of appeal through administrative review by a Rehabilitation Services supervisor, mediation conducted by an impartial mediator, or fair hearing conducted by an impartial hearing officer. To request appeal, an applicant or client, or appropriate representative, should contact their Vocational Rehabilitation counselor or a member of the Divisions supervisory staff within 30 calendar days of receiving notice of any unfavorable decision.

If the unfavorable decision involves termination or suspension of a service being provided under an Individualized Plan for Employment, the service may be continued pending resolution of the issue. However, if services have been obtained through misrepresentation, fraud or criminal conduct on the part of the individual, services will be terminated pending results of the appeal process.

Contact Vocational Rehabilitation Services Citizens Plaza State Office Building 2nd Floor, 400 Deaderick Street Nashville, TN 37243-1403 Telephone: (615) 313-4891 TTY: (615) 313-5695 TTY: (Long Distance): 1-800-270-1349 Fax: (615) 741-6508