Customer Service

The Department of Human Services Customer Service responds to and aids in the resolution of specific issues regarding programs and services within DHS. We are committed to providing quality customer service to all citizens. Our goal is to provide services in a professional, respectful and timely manner.  The Department is constantly striving to improve our processes and value your input. 

Please see Frequently Requested Contact information below, or visit our Frequently Asked Questions page.

Use the form below for all other customer issues or inquiries.

Customer Service
Public Information and Legislative Office
400 Deaderick Street, 15th Floor
Nashville, TN 37243-1403
Phone: (615) 313-4700


Family Assistance Service Center: 1-866-311-4287 or in Nashville area 615-743-2000
Calls are answered 7:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.  The Family Assistance Service Center answers calls and can make changes to your Families First, Food Stamps, Medicaid and TennCare case. 

For out of state verifications, please send fax to (615) 687-5535. 

SNAP (Food Stamp) Program: Electronic Benefit Transfer (EBT) Customer Service: 1-888-997-9444

Child Care Hotline: 1-800-462-8261
Please call this hotline to file a complaint or report suspected licensing violations or possible illegal child care operations.