Contact Us

Hotline to Report Abuse or Neglect: 1-888-APS-TENN or 1-888-277-8366

Secure Website to Report Abuse or Neglect: https://reportadultabuse.dhs.tn.gov/

Office hours 8 a.m. to 4:30 p.m., Monday - Friday. After-hours calls are returned the next business day.

If this is an emergency after office hours, please call 9-1-1. 

Please contact the fraud hotline, if you know or suspect someone fraudulently received or used any DHS service or program, including Families First, Food Stamps (SNAP), Medicaid, Child Care or Vocational Rehabilitation.

Human Services Fraud Hotline: 1-800-241-2629 or in the Nashville area: (615) 741-7445, or by clicking this form: REPORT SNAP (FOOD STAMPS) OR TANF (FAMILIES FIRST) FRAUD

For media and press inquiries:

Danielle Cotton, Public Information Officer
Danielle.Cotton@tn.gov

For legislative inquiries:

Mary Dobbs, Legislative Liaison
Mary.Dobbs@tn.gov

Callon Schmid, Assistant Commissioner
Callon.Schmid@tn.gov



 

 

To file an appeal call: (833) 772-TDHS (8347)
​or fax: 1-866-355-6136
For information call: (833) 772-TDHS (8347) 

This Division receives appeals and conducts fair hearings for applicants and clients who believe they did not receive the services and/or benefits from the Department of Human Services to which they are entitled.

Child Support Offices
Contact the local child support office in the county where you reside, if you are interested in learning more about the services available to you, completing an application for child support services, or if you have questions regarding your existing child support case.

Child Support Disbursement Unit: 1-833-772-TDHS (8347)

Paternity/Voluntary Acknowledgement of Paternity Program: 1-833-772-TDHS (8347)

Tennessee Child Support Employer Line: 1-833-772-TDHS (8347)

Family Assistance Service Center: 1-866-311-4287 
Calls are answered 8:00 a.m. to 3:00 p.m. Central Time, Monday thru Friday.

For out of state verifications, please visit TN Out of State Inquiry Form

Food Stamp Program: Electronic Benefit Transfer (EBT): 1-888-997-9444

Local Family Assistance Offices

Blind and Visually Impaired : 1-833-772-TDHS (8347) 

Deaf and Hard of Hearing : 1-833-772-TDHS (8347) 

Disability Determination Services : 1-800-342-1117
or TTY# 1-877-210-0008
or in Nashville area (615) 253-1510
​Please call for the status of a pending disability claim.

Tennessee Technology Access Program : 1-833-772-TDHS (8347) 

Vocational Rehabilitation Services : 1-833-772-TDHS (8347) 

Child Care Providers Map

Child & Adult Care Complaint Hotline: 1-800-462-8261

Child & Adult Care Licensing Offices

Child Care Resource & Referral

For a parent/guardian receiving child care payment assistance, should you have a question, please contact the One DHS Contact Center at 1-833-772-TDHS (8347) or via the One DHS General Inquiry webform, by clicking here.

Child care providers should utilize the Child Care Fiscal Hotline for issues related to an EAV that has already been submitted and you have a question about the payment processing or a question about a note added to the EAV by Fiscal. That number is 1-800-362-8004.

For a parent/guardian requesting to transfer your child to a new provider, please submit information using the link here

Community Services Block Grant Agencies

Community Service Block Grant (CSBG) mailbox at CSBG.DHS@tn.gov or by phone - 615-313-4892.

COMMISSIONER - Clarence H. Carter
DEPUTY COMMISSIONER/CHIEF OF STAFF - Whitney Page
DEPUTY COMMISSIONER, OPERATIONS - Melisa Hucks 
DEPUTY COMMISSIONER, PROGRAMS & SERVICES - Cherrell Campbell-Street
DEPUTY COMMISSIONER/GENERAL COUNSEL, OFFICE OF GENERAL COUNSEL - Krisann Hodges
INSPECTOR GENERAL - Todd McKinney
ASSISTANT COMMISSIONER, PUBLIC INFORMATION AND LEGISLATIVE OFFICE - Callon Schmid
ASSISTANT COMMISSIONER, PEOPLE OPERATIONS - Dana Braxton
ASSISTANT COMMISSIONER, APPEALS & HEARINGS - Mary-Glenn Hartup
ASSISTANT COMMISSIONER, FAMILY ASSISTANCE & CHILD SUPPORT - Charles Bryson
ASSISTANT COMMISSIONER, QUALITY IMPROVEMENT & STRATEGIC SOLUTIONS - Gary Wilson
ASSISTANT COMMISSIONER, CHILD CARE & COMMUNITY SERVICES - Jude White
ASSISTANT COMMISSIONER, REHABILITATION SERVICES -  Kevin Wright

 

EXECUTIVE ASSISTANT/DIRECTOR OF ADMINISTRATION - Trevor Lauri
COMMISSIONER - Clarence H. Carter

For other questions about our programs and services, please visit our Frequently Asked Questions page.

If you require any additional assistance that is not covered above, please call the One DHS Contact Center at 1-833-772-TDHS (8347) or fill out a Customer Inquiry Form.