Office of Consumer Affairs

The Office of Consumer Affairs plays a crucial role for service recipients and consumers throughout all facets of the Tennessee Department of Mental Health and Developmental Disabilities (DMHDD).

OCA is responsible for:

• Promoting the interests of service recipients.
• Providing direct assistance to recipients through its Ombudsman program.
• Providing the tools for consumers to advocate for themselves (the OCA staff routinely conduct training and promote self-help programs).

For information regarding the above responsibilities, call:

1-800-560-5767 from 8 AM to 4:30 PM, Monday through Friday,
or email:

OCA also has a form available for pre-planning of mental health treatment decisions. Click on the link below for more information.

Mental Health Treatment Preference Documents