Office of Consumer Affairs

OMBUDSMAN PROGRAM

What is an Ombudsman?
An "Ombudsman" is person who's job is to work out problems you are having with the government. The Office of Consumer Affairs Ombudsman program offers direct assistance to individuals who are experiencing problems access services and supports.

What can be done for me?
The Ombudsman is available to help service recipients and their families resolve questions or problems. The Ombudsman helps to resolve problems by mediating the concerns of each person involved in the situation. The Ombudsman may serve as an advocate for the service recipients, the family, the state or the provider when appropriate but, is always working for the service recipients. The Ombudsman accepts calls from all over the state.

For the Service Recipient...

• The Ombudsman takes time to listen to your concerns;
• The Ombudsman will keep these matters confidential;
• If you want help, the Ombudsman will assist you in trying to resolve your problems;
• The Ombudsman can also show what your rights and responsibilities are as a resident.

For Families and Friends...

• An Ombudsman can help clarify regulations that apply to your situation;
• Provide information regarding alternatives;
• Provide Information regarding access to services and supports;
• Make helpful referrals to other agencies.

When should I contact the Ombudsman?
When service recipients or their families can not resolve their problems through consultation with the facility staff or governmental agencies involved, they should contact the Office of Consumer Affairs Ombudsman.

How do I contact the Ombudsman?

1-800-560-5767 from 8 AM to 4:30 PM, Monday through Friday,
or email: oca.mhdd@state.tn.us