Division of Clinical Leadership
Crisis Services
Toll-Free Adult Statewide Crisis Telephone Line
1-800-809-9957
Toll-Free Youth Telephone Lines Across Tennessee
MEMPHIS REGION: 1(866)791-9226
RURAL WEST TN: 1(866)791-9227
RURAL MIDDLE TN: 1(866)791-9222
NASHVILLE REGION: 1(866)791-9221
UPPER CUMBERLAND: 1(866)791-9223
SOUTHEAST TN: 1(866)791-9225
KNOXVILLE REGION: 1(866)791-9224
NORTHEAST TN: 1(866)791-9228
Behavioral Health Crisis Services are rendered when there is a perception of a crisis by an individual, family member, law enforcement, hospital staff or others. The goals of TDMHDD’s crisis service system are to:
- Promote the safety and emotional stability of individuals with mental illness or emotional crises;
- Minimize further deterioration of individuals with mental illness or emotional crises;
- Help individuals with mental illness or emotional crises to obtain ongoing care and treatment; and
- Promote placement in settings that are less intensive, or less restrictive and more clinically appropriate to meet an individual’s needs.
TDMHDD emphasizes a consumer focus, early intervention, community education and outreach, and referral to the least restrictive alternative that is medically appropriate for individuals.
Our current crisis system has 24/7 accessibility by telephone and/or walk in services, face-to-face crisis service capabilities including triage, intervention, evaluation/referral for additional services/treatment and follow-up services. Services are provided to anyone in Tennessee regardless of insurance coverage. Providers of this service use the “Managed Care Standards for the Delivery of Behavioral Health Services Manual” and the “Crisis Response Training Manual for Crisis Services Providers” as resources for the delivery of crisis services.
Clinical Leadership Links
