Division of Policy and Legislation

Office of Consumer Affairs

OCA Responsibilities

The Office of Consumer Affairs plays a crucial role for service recipients and consumers in all facets of the Tennessee Department of Mental Health and Developmental Disabilities (TDMHDD), with responsibilities for:

• Promoting the interests of service recipients;
• Providing direct assistance to recipients through its Ombudsman program, and
• Providing the tools for consumers to advocate for themselves through training opportunities and the promotion of self-help programs.

For information regarding the above responsibilities,

Call 1-800-560-5767 from 8 AM to 4:30 PM, Monday through Friday,
(also 615-532-6700 local Nashville, Fax 615-253-3920) or email:

OCA also has a form available for pre-planning of mental health treatment decisions. Below are links to the form and to documents to assist with its use.

Declaration for Mental Health Treatment and Brochure

Q & A about completing a Declaration for Mental Health Treatment (PDF*) 

The Declaration for Mental Health Treatment form (PDF*)

Guide for Providers on Declaration for Mental Health Treatment (PDF*)

Other Forms and Documents Related to Mental Health and Developmental Disabilities Law (click the link below)

More Mental Health Law and Related Documents - Click Here

We have a wide range of material on specific Mental Health and Substance Abuse issues available to the public and to Mental Health, Developmental Disabilities and Substance Abuse professionals. To obtain information and documents, email or call the OCA at the address and numbers given above on this page.