How to File a Compliment or Complaint

Compliments should be sent to the Director of the Professional Standards Bureau, who will advise the employee of your compliment and place the information in the employee's file.

To file a compliment, submit an e-mail to OPR.unit@state.tn.us, or mail a letter to:

Professional Standards Bureau
Cooper Hall
1148 Foster Avenue
Nashville, TN 37243-1000
Fax: (615) 532-9310

Who Can Make a Complaint?

The Tennessee Department of Safety's policy is to investigate all complaints against the Department or its employees. Complaints will be accepted from any individual, whether in person, by mail, or by telephone. This ensures the integrity of the department and protects the rights and interests of both citizens and departmental employees.

Filing a Complaint

1. By going to any department facility and asking to speak with a supervisor;
2. By contacting the Office of Professional Responsibility at our local Nashville number (615) 251-5228, statewide toll free number (877) 459-3038 or via e-mail at OPR.unit@state.tn.us;
3. By writing a letter to the director of the Professional Standards Bureau at 1148 Foster Avenue, Nashville, TN 37243-1000; or
4. By completing a Citizen Complaint Form (SF-1195) and sending it to the address above. The form is available at all department offices, by mail, or online.

Please include as much of the following information as you can remember when filing a complaint:

• Date, time, and location of the incident
• Name(s) and badge number(s) of the member(s) involved
• Names, address, and telephone numbers of any witnesses
• Circumstances of the incident