ADA Complaints

One of the responsibilities of the Americans With Disabilities Office is to receive and investigate complaints. The purpose of the complaint procedure is to provide a mechanism for the resolution of discrimination issues at the state level, rather than require the complainant resorting to resolution at the federal level.

The ADA grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs, or benefits by the Tennessee Department of Transportation.

The complaint should be in writing, if possible, and contain information about the alleged discrimination including name, address, phone number of complainant and location, date, and description of the situation. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

Title II regulations do not stipulate procedures for the grievance procedure. TDOT uses a grievance procedure already in place.

To download TDOT's Disability Discrimination Policy and complaint form (pdf), click here.

Complaints should be submitted by the grievant and/or a designee as soon as possible, but no later than 60 calendar days after the alleged violation. Submit complaints to:

Margaret Zeman Mahler
ADA/504 Coordinator
Tennessee Department of Transportation
505 Deaderick St., Suite 400
Nashville, TN 37243
Phone: 615.741.4984
TTY: 615.253.8311
Margaret.Z.Mahler@tn.gov