Civil Rights Compliance

Federal and State laws do not allow TennCare to treat you differently because of your:

  • Race,
  • Color,
  • National Origin,
  • Disability,
  • Age,
  • Sex,
  • Religion, or
  • Any other Status/Group protected by law?

Do you think you have been treated differently for these reasons?

You can learn more about reporting that you may have been treated differently by clicking on this link http://tn.gov/assets/entities/tenncare/attachments/civilRightsLaws.pdf PDF icon to symbol the link is a pdf

Do you need the TennCare Discrimination Complaint Form? Click here for English PDF icon to symbol the link is a pdf Presione Aquí Spanish PDF icon to symbol the link is a pdf

If you are having a problem with your health care services find out who to call by clicking on this link

Physical health care? Call your Health Plan (MCO). For your Health Plan’s contact information click on this link: http://www.tn.gov/tenncare/topic/managed-care-organizations

Transportation? Call your Health Plan (MCO).

Mental health care? Call your Health Plan (MCO).

Dental care? Call DentaQuest. Click on this link for DentaQuest’s website. Find out more about Dental Services at this link: http://www.tn.gov/tenncare/topic/members-dental-services

Pharmacy? Call Magellan. Click on this link for Magellan’s website or you can find out more about Pharmacy Services at this link: http://www.tn.gov/tenncare/topic/member-pharmacy

You can find out more about your civil rights and the laws that give you these rights by clicking on this link:

Click on this link for the Know your Civil Rights Factsheet

For Race, Color, National Origin information click on this link for Title VI Facts PDF icon to symbol the link is a pdf

For Disability information click on this link forSection 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act Facts PDF icon to symbol the link is a pdf

Click on this link for Non-Discrimination and HIV/AIDS or Related Condition Facts PDF icon to symbol the link is a pdf

Click on this link for Age Discrimination Act Facts PDF icon to symbol the link is a pdf

You can find contact information for civil rights compliance by clicking on this link:

TennCare, Office of Civil Rights Compliance

Call Toll Free: 855-857-1673
Local Calls: 615-507-6474
Free / gratis TRS Call / llame 711 Ask / pregunte 877-779-3103

Email: HCFA.Fairtreatment@tn.gov

Write to:
310 Great Circle Road; Floor 3W
Nashville, TN 37243

U.S. Department of Health & Human Services - Region IV Office for Civil Rights

Call/: (800) 368-1019
TTY/TDD: Toll Free 1-800-537-7697

Use Complaint Portal:
https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf

Write to:
U.S. DHHS / Region IV Office for Civil Rights
Sam Nunn Atlanta Federal Center, Suite 16T70
61 Forsyth Street, SW
Atlanta, Georgia 30303-8909

Tennessee Human Rights Commission

Call Toll Free: 1-800-251-3589
Spanish Toll Free: 1-866-856-1252
Local Calls: (615) 741-5825
Fax (615) 253-1886

Website: tn.gov/humanrights

Complaint Form:
http://tn.gov/assets/entities/humanrights/attachments/FillableComplaintFormEnglishRevised2013NewAddress.pdf PDF icon to symbol the link is a pdf

Write to:
Central Office, Tennessee Tower
312 Rosa Parks Ave., 23rd Floor
Nashville, Tennessee 37243

U.S. Department of Justice

Call Toll Free: 800-514-0301 (voice)
TTY Toll Free: 800-514-0383

To file ADA complaint online: http://www.ada.gov/complaint/

Write to:
950 Pennsylvania Avenue, NW
Civil Rights Division
Disability Rights Section – 1425 NYAV
Washington, D.C. 20530

Need Language Help? PDF icon to symbol the link is a pdf

Have a disability and need free help or an auxiliary aid or service (Braille, large print)? PDF icon to symbol the link is a pdf