Resource Center
- Consumer Information Topics
- CSD Monthly Reports
- County Wide Calling
- National Do Not Call Information
- LiHEAP and WAP Information
- TTY Rules
The Consumer Services Division (CSD) is responsible for monitoring the quality of services provided by regulated utilities, and enforcing the rules and regulations of the Authority. A major aspect of the duties of the CSD is to investigate and mediate consumer complaints involving regulated utilities. The CSD also acts as the consumer outreach office
for the Authority by developing and implementing programs to educate the public on utility issues.
Click here for information on filing a complaint with the CSD division
Programs
- CapTel
- Lifeline and Link-up
- TDAP
- Tennessee Relay Services
- Tennessee Do Not Call
- Tennessee Do Not Fax
- Slamming and Cramming
File A Complaint
Forms & Apps
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