Vision

To be an efficient and dynamic service delivery network that exceeds statutory and moral obligations to serve those who served our Nation.

Mission

• To serve Tennessee's Veterans and their families with dignity and compassion;
• To be the Veterans' advocate by ensuring they receive quality care, support, entitlements and the recognition earned in service to our Nation;
• To enhance our citizens awareness of the sacrifices that Veterans have made for us.

Statement of Values

We believe Veterans are special people who deserve our efficient, productive and compassionate advocacy in return for their service to our Nation. Veterans have earned our respect and are our reason for being, our common purpose, and all our efforts are directed toward meeting their needs.