Common Issues When Applying Online


No pressure, but don’t time out. The online system will start over if the Web page sits idle very long (approximately 15 minutes). This might freeze your claim and you would have to start over to file your claim to continue.

“Back” Problems

Using the back button built into the browser will lock your claim so refrain from going back. Instead, please use the “Previous” button near the bottom of the page to go backwards during the online application.

Wages in More than One State

If you worked in Tennessee during the past 18 months but moved to another state, you may, if you are unemployed, file a claim for benefits on those wages earned in Tennessee. If you worked in another state during the base period but moved to Tennessee, you may file a claim for benefits from another state. If your background is working for companies in one state other than Tennessee, you will need to refer to the ICON Guide below.  The Interstate ICON Guide explains how to file through other states' telephone claim centers or the Internet. In some cases, your wages from two or more states may be combined to establish an eligible claim for benefits.

Interstate (ICON) Guide Card
FIPS Code State Telephone Claims Website Address
      Download ICON Guide
01 AL Alabama 866-234-5382
02 AK Alaska 1-907-465-5552
04 AZ Arizona
05 AR Arkansas
06 CA California 800-300-5616
07 CN Canada 877-486-1650
08 CO Colorado 800-388-5515
09 CT Connecticut 800-942-6653
10 DE Delaware
11 DC D.C. 877-319-7346
12 FL Florida
13 GA Georgia
15 HI Hawaii
16 ID Idaho
17 IL Illinois 800-244-5631
18 IN Indiana
19 IA Iowa 866-239-0843
20 KS Kansas 800-292-6333
21 KY Kentucky 1-502-875-0442
22 LA Louisiana 866-783-5567
23 ME Maine 800-593-7660
24 MD Maryland 410-853-1600
25 MA Massachusetts 617-626-6800
26 MI Michigan 866-500-0017  
26 MN Minnesota 877-898-9090
28 MS Mississippi 888-844-3577
29 MO Missouri 800-320-2519
30 MT Montana 1-406-247-1000
31 NE Nebraska 1-402-458-2500
32 NV Nevada 888-890-8211  
33 NH New Hampshire
34 NJ New Jersey 888-795-6672  
35 NM New Mexico 877-664-6984  
36 NY New York 877-358-5306
37 NC North Carolina 888-737-0259
38 ND North Dakota 1-701-328-4995
39 OH Ohio 877-644-6562
40 OK Oklahoma 800-555-1554
41 OR Oregon 877-345-3484
42 PA Pennsylvania 888-313-7284  
43 PR Puerto Rico 1-787-945-7900
44 RI Rhode Island 866-557-0001
45 SC South Carolina
46 SD South Dakota 1-605-626-3179
47 TN Tennessee 877-813-0950
48 TX Texas 800-939-6631
49 UT Utah 888-848-0688
50 VT Vermont 877-214-3330  
51 VA Virginia 866-832-2363
52 VI Virgin Islands   Hard Copy of IB1 is required to be mailed or sent by fax.
53 WA Washington 800-318-6022
54 WV West Virginia 800-379-1032
55 WI Wisconsin 800-822-5246
56 WY Wyoming 866-729-7799

School Employees

School personnel who have enough wages earned in employment other than in an educational institution may be paid benefits during any regularly scheduled break, such as vacation or holiday, even though they have reasonable assurance of reemployment immediately following the vacation or holiday period.

School personnel may be eligible for unemployment benefits between terms (during a vacation or other recess) if they do not have reasonable assurance of returning to an educational system following the recess period.

Those who are not directly employed by the school system, but become unemployed as a result of regularly scheduled breaks can be eligible for unemployment if they meet wage requirements, and have experienced fewer hours, but still have an expectation of returning to full-time work when school is back in session (ex. Bus drivers or janitors who are employees of a contracted employer).

Avoiding Unemployment Fraud

An overpayment of benefits can be intentional such as someone who gives an intentional false statement, misrepresentation, or concealment of material information to obtain the benefits. It’s more common that claimants collect benefits at the same time they are earning money at a new job. It’s important that you stop certifying or report your income during certification while you earned it, and not wait until you get your first paycheck.

The department cross matches employee wages with unemployment benefit payments, and once fraudulent payments are determined, asks claimants to pay back these benefits. If these benefits aren’t paid back voluntarily, then the department can be repaid through IRS tax refunds due to the individual.