Check Claim Status

After applying for Unemployment, you will receive a written notice or email from the department stating your application has been received. Your notification preference (U.S. Postal versus electronically) is set during the unemployment application process. 

ClaimProgression

Debit Card Return Search

A number of debit cards are being returned to the card vendor Conduent by USPS due to an address issue.  The debit card return search will allow you to determine if the debit card you were expecting was returned by USPS because of an address issue. 

To do a look-up, you will need your Claim ID.  To locate this number, log into Jobs4TN, select the Unemployment Services option; then click on the Claim Summary link.  The Claim Details presented will provide you with the Claim ID (Claim #) you will need.

claimsummary
Debit_cardlookup

When entering the Claim ID,  be sure to enter all numbers, including leading zeros.  Press Search and the Lookup application will provide one of two results:

  1. CLAIM ID NOT FOUND:  You will see a message letting you know that no card information was found.  You will also be provided the phone number for the card vendor, Conduent.  This number is specific to Tennessee Claimants and will connect you with a person at Conduent who will be able to assist you with your card issue.
Usernotfound

2. CLAIM ID NOT FOUND:  You will see a message letting you know that no card information was found.  You will also be provided the phone number for the card vendor, Conduent.  This number is specific to Tennessee Claimants and will connect you with a person at Conduent who will be able to assist you with your card issue.

Debit_cardinformation

The data in this lookup tool is updated on a daily basis but it is possible that your card was returned and has not yet been updated in the tool.  If you are experiencing any issues with your debit card, please call Conduent at 1-855-462-5887. Conduent’s Tennessee Call Center is open 24 hours a day, 7 days a week.  

To submit a request for a replacement card, please complete the request form found here. You will be required to provide your claim number and the mailing address attached to your claim record in Jobs4TN.


Changing Basic Account Information

You may log into Jobs4TN and change basic account details, such as your address and payment information.