Publications and Manuals

• 8.02 APS Intake
• APS Field Guide
  
• Stopping abuse of the elderly and persons who have disabilities may start with you
  
• Adult Protective Services Removal from Abuse Registry
  
• 8.21 APS Collaborative Response to End Self Neglect in Tennessee (CREST)
  
• APS Collaborative Response to End Self Neglect in Tennessee (CREST) Procedure
• 8.22 CREVAA Policy 
• CREVAA Procedure Manual

• 14.01 SSBG Eligibility
  • Adult Day Services Fees Schedule
  • Determination of US Citizenship or Qualified Non-Citizen Status
  • Included and Excluded Income Sources with Verifications
  • SSBG Eligibility Procedures
  • SSBG Service Goals
• 14.02 SSBG Fiscal Accountability
  • SSBG Fiscal Accountability Procedures
• 14.03 SSBG Documentation
  • SSBG  Documentation Procedures
• 14.04 SSBG Case Closure
  • Allowable Reasons for SSBG Case Closure 
• 14.05 SSBG Onsite Visits
• 14.06 SSBG Client File Documentation
• 14.08 SSBG Provider Policy Requirements
• 14.09 SSBG Staff Qualifications and Training
  • SSBG Training Requirements
• 14.10 SSBG Client Grievances
• 14.11 SSBG Client Confidentiality
• 14.12 SSBG Specific Assistance
  • SSBG Specific Assistance Procedures

• Parent’s Guide to Choosing Quality Care
• Parent’s Handy Workbook for Choosing Quality Care

• Child Support Handbook - English
• Child Support Handbook - Spanish

Please note – Links to forms and collateral documents are for internal DHS use and are not publicly active.  You may contact the Families First (TANF) Program Staff (familiesfirst.dhs@tn.gov) for questions regarding Families First.

• 23.01 Families First Application Process
• 23.02  Families First Assistance Units
• 23.03 Families First Technical Eligibility
• 23.04  Families First Resource Eligibility
• 23.05  Families First Income Eligibility
• 23.06 Families First Drug Testing
• 23.07_Families_First_Personal_Responsibility_Plans
• 23.08  Families First Immunizations and Health Checks
• 23.09  Families First School Attendance
• 23.10  Families First Parental Involvement
• 23.11 Families First Child Support Cooperation
• 23.12 Families First EBT Location Restrictions
• 23.14 Families First Time Limits
• 23.15 Families First Family Cap
• 23.16 Marriage During Receipt of Assistance
• 23.17 Families First Verification and Documentation
• 23.18 Families First Authorization And Case Management
• 23.19 Families First Overpayments And Underpayments
• 23.20 Families First MEU Referrals
• 23.21 Family Focused Solutions
• 23.22 Families First Child Care 
• 23.23  Families First Diversion Payments
• 23.24 Families First Work Incentive Payments 
• Welfare Policy Analysis (Center for Business and Economic Research @ UT)

TDHS is currently reviewing and revising its SNAP policies in order to simplify, streamline, and ensure the documents reflect our current best practice. While the initial policy review and revision is conducted, there may be some conflicts or incongruence between some portions of the policy manual and the new or revised policies. If you have questions related to SNAP policies please email SnapPolicy.DHS@tn.gov.

• 24.00  Rights and Responsibilities of SNAP Applicants/Participants
• 24.01  SNAP General Administrative Procedures
• 24.02  SNAP Application Processing
• 24.03  SNAP Timeliness Standards
• 24.04 SNAP Household Composition
• 24.05 SNAP Authorized Representatives
• 24.06 SNAP Special Living Arrangements
• 24.07 SNAP Non-household Members and Excluded Household Members
• 24.08 SNAP Enumeration Requirement
• 24.09 SNAP Citizenship Requirement
• 24.10 SNAP Residency Requirements
• 24.11  SNAP Work Requirements
• 24.12  SNAP Resources
• 24.13 SNAP Lottery or Gambling Winning
• 24.14 SNAP Income
• 24.17 SNAP Mandatory Verifications
• 24.18  SNAP Deductions from Income
• 24.19 Transitional SNAP
• 24.20 SNAP Strikers
• 24.21 SNAP Destitute Households or Seasonal Farmworkers
• 24.22 SNAP Claims and Issuances 
• 24.23 SNAP Appeals and Fair Hearings
• 24.24 Categorically Eligible SNAP Recipients
• 24.25 SNAP Continued Responsibilities
• 24.27 Supplemental Nutrition Assistance Program (SNAP) Students in Higher Education

• Disability Records Release Information
• Disability Etiquette: Engaging People With Disabilities (courtesy of Tennessee Disability Coalition)

• 1.01 Civil Rights Complaints,
• 1.04 Limited English Proficiency Guidelines,
• 1.05 Reasonable Modifications,  

• Fraud, The LAW and YOU

• TennCare Policy Manuals (TennCare website)